Service Installer Technician, MSP & Networking
Overview
You own end-to-end project delivery for MSP clients, deploying hardware, Microsoft 365, and network configurations. You act as the final escalation point for complex issues in networking and cybersecurity. You collaborate with a small team of engineers, reporting to the service manager. Unlike typical break-fix roles, you focus on long-term stability and documentation, with 90% on-time project closure as your benchmark.
What You'll Do6
- 1Deploy new hardware and infrastructure services with precision, following industry best practices for Microsoft 365 and network configurations.
- 2Own project planning and execution, controlling scope, timelines, and budgets to maintain a 90% on-time completion rate.
- 3Maintain 100% accurate documentation for all systems and changes, treating undocumented work as unfinished.
- 4Resolve deep-tier technical issues through root-cause analysis, acting as the final escalation point for MSP clients.
- 5Engineer process improvements by identifying recurring client issues or documentation gaps, then implement workflow changes to boost system reliability.
- 6Implement security-first network configurations, enforcing Microsoft 365 best practices and safeguarding client digital integrity.
Requirements6
- 13+ years of MSP Helpdesk experience and 1+ year using a ticketing system intensively.
- 2Advanced knowledge of cybersecurity concepts, with Network+ or Security+ certification preferred.
- 3Associates Degree in IT or equivalent real-world technical experience.
- 4Demonstrated experience managing technical projects from planning and solution design to full delivery.
- 5Exceptional organizational skills, prioritizing tasks based on logical urgency and impact.
- 6Clear communication, translating technical jargon into professional advice for clients and internal teams.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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