Support Engineer II, MSP & Microsoft 365
Overview
You will own escalated technical support for a managed service provider's clients across the Kansas City area. Working with Microsoft 365, Active Directory, and network infrastructure, you will resolve complex issues from Tier I and maintain client environments. This hybrid role blends remote work with onsite visits, offering variety and direct client interaction. You will be part of a team known for fast response and high client satisfaction, with opportunities to shape long-term improvements.
What You'll Do8
- 1Resolve escalated technical issues from Tier I support across desktops, laptops, servers, and networks.
- 2Troubleshoot hardware, software, and connectivity problems in client environments using Microsoft 365 and Active Directory.
- 3Support clients via phone, remote tools, and onsite visits within the Kansas City area.
- 4Assist with network troubleshooting, including firewalls, switches, and wireless environments.
- 5Implement hardware and software improvements to enhance client performance and security.
- 6Document issues, resolutions, and processes in the ticketing system.
- 7Collaborate with team members to ensure timely resolution and high customer satisfaction.
- 8Identify recurring issues and contribute to long-term solutions and process improvements.
Requirements8
- 12+ years of experience in IT support, help desk, or a related technical role.
- 2Strong troubleshooting and critical thinking skills across Windows environments.
- 3Experience supporting Microsoft 365, Active Directory, and common business applications.
- 4Familiarity with networking concepts such as DNS, DHCP, VPNs, and basic firewall configurations.
- 5Ability to manage multiple priorities and work effectively in a fast-paced environment.
- 6Strong communication skills with the ability to explain technical concepts to non-technical users.
- 7Valid driver's license and reliable transportation for onsite visits.
- 8Experience in an MSP environment is a plus, and exposure to RMM tools and PSA systems is preferred.
Salary Insight
$55 - $70k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Desert IT Solutions
VerifiedIT Support Technician, MSP & Help Desk
You will own end-user support for a large enterprise environment, resolving 50+ tickets weekly across hardware, software, and network issues. You'll join a team of IT professionals under the IT Support Manager, collaborating on Active Directory, Exchange, and remote support tools. This role stands out for its variety: you'll troubleshoot POS systems, support VPN users, and document solutions in the knowledge base. With a 24x7 operation, your schedule offers flexibility and the chance to grow your skills in a fast-paced MSP.
Trusted Cyber
VerifiedTier 1 IT Technician - MSP Support & Helpdesk
You'll be the first point of contact for client support requests, owning Tier 1 tickets from resolution to escalation. You'll troubleshoot Windows 11, Microsoft 365, and Teams issues, manage onboarding and offboarding, and keep our clients productive. This is a hands-on role where you'll work directly with clients and senior technicians, gaining real-world MSP experience. If you're a student or contractor looking for meaningful work and a path to full-time employment, this role delivers.
Wilson Technology Group
VerifiedMSP IT Technician Level 1
Managed Service Provider offering onsite and remote IT support for businesses across Charlotte. Provide first level help desk assistance and troubleshoot hardware software and networking issues.
MSP Hire, Inc.
VerifiedMSP Jr. Systems Administrator
Hiring an MSP Jr. Systems Administrator to support client infrastructure environments. This role offers growth opportunities and focuses on long-term system health rather than firefighting.
Onsite Logic
VerifiedService Installer Technician, MSP & Networking
You own end-to-end project delivery for MSP clients, deploying hardware, Microsoft 365, and network configurations. You act as the final escalation point for complex issues in networking and cybersecurity. You collaborate with a small team of engineers, reporting to the service manager. Unlike typical break-fix roles, you focus on long-term stability and documentation, with 90% on-time project closure as your benchmark.
BCS365
VerifiedField Support Technician BCS365 Boston MA
The Field Support Technician leads on-site technical assistance for BCS365 clients across Massachusetts. You will resolve complex technical issues while maintaining high client satisfaction. This role focuses on delivering rapid resolution and personalized support at the customer site.