Field Support Technician BCS365 Boston MA
Overview
The Field Support Technician leads on-site technical assistance for BCS365 clients across Massachusetts. You will resolve complex technical issues while maintaining high client satisfaction. This role focuses on delivering rapid resolution and personalized support at the customer site.
What You'll Do12
- 1Respond to client requests for on-site assistance promptly and professionally
- 2Travel to client locations throughout Massachusetts within a day's notice for Level 2 support
- 3Provide on-site meeting support including equipment setup and logistics management
- 4Set up IT systems including user accounts and hardware replacements
- 5Troubleshoot video conferencing rooms and maintain network infrastructure components
- 6Diagnose and resolve hardware software and network issues to minimize downtime
- 7Log and track support incidents using ServiceNow with detailed documentation
- 8Perform installations upgrades and configuration of client hardware and software
- 9Establish positive client relationships through regular updates and clear communication
- 10Create technical documentation and provide training to clients and internal teams
- 11Follow security policies and SLAs while handling sensitive client data
- 12Serve as first point of contact for all IT service requests
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2Bachelor’s degree in computer science or related field
- 3O365 Admin Azure AAD and On-Prem AD experience
- 4CompTIA A+ or Microsoft 900 certifications preferred
- 5Valid Driver's License and physical ability to lift 75 lbs
- 6Proficiency with Windows 10+ and macOS systems
- 7Strong knowledge of networking fundamentals and troubleshooting
- 8Experience with ServiceNow and automation tools
- 9Familiarity with Group Policy Conditional Access Policy
- 10Ability to work flexible hours in Massachusetts and surrounding regions
- 11Excellent customer service skills with proven conflict resolution abilities
Salary Insight
$62 - $79k per year
Location
Required Skills
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