Field Support Technician L2 - Concord CA
Overview
MSP4 seeks a skilled Field Support Technician (L2) to lead onsite technical support at client locations. This role focuses on delivering rapid resolution for end users while maintaining strict compliance standards. The ideal candidate thrives in dynamic environments and owns the endpoint and site layers.
What You'll Do11
- 1Deploy and image Windows 10 and Windows 11 workstations according to MSP4 and client standards
- 2Troubleshoot and repair workstations peripherals and local networking onsite
- 3Perform Active Directory user support including account unlocks and password resets
- 4Provide Microsoft 365 end-user support for email OneDrive Teams and licensing
- 5Deliver remote assistance using MSP4 tools while escalating complex changes to L3
- 6Own endpoint-layer security hygiene including phishing triage and device response
- 7Communicate clearly with non-technical users under production pressure
- 8Document all ticket resolutions with reproducible steps and artifacts for continuity
- 9Verify DNS resolution DHCP behavior and VLAN membership at the site layer
- 10Prepare workstations ahead of new-hire start dates for immediate productivity
- 11Maintain compliance with CMMC L2 NIST 800-171 and SOC 2 requirements
Requirements9
- 12-4 years of onsite technology support in multi-client environments
- 2US-based work location with US person status
- 3Active participation in CMMC L2 and related compliance programs
- 4Proficiency in Windows 10/11 imaging and AD user support
- 5Strong knowledge of networking fundamentals and VLAN troubleshooting
- 6Experience with Microsoft 365 administration and printer support
- 7Certifications such as Security+ or Cisco CCNA preferred
- 8Ability to work across diverse client facilities and industry verticals
- 9Excellent documentation practices and clear user communication skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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