MSP IT Technician Level 1
Overview
Managed Service Provider offering onsite and remote IT support for businesses across Charlotte. Provide first level help desk assistance and troubleshoot hardware software and networking issues.
What You'll Do6
- 1Provide first level help desk support using ticketing system and automation tools
- 2Perform troubleshooting of servers computers printers networking equipment
- 3Travel onsite for client installations projects and cabling
- 4Develop documentation and coordinate with existing staff
- 5Work collaboratively on client support initiatives
- 6Maintain high stress tolerance in fast paced environment
Requirements11
- 1High School Diploma or equivalent
- 2Help Desk Experience minimum one year
- 3Understanding of Windows Server versions and Active Directory
- 4Professional experience with Microsoft 365 and Exchange
- 5Knowledge of routing switching and wireless setup
- 6Ability to lift more than fifty pounds
- 7Valid driver’s license with good driving record
- 8Excellent communication skills for client interactions
- 9Detail oriented focus with big picture awareness
- 10Critical thinking abilities for rapid troubleshooting
- 11People oriented teamwork mindset
Salary Insight
$42 - $45k per year
Location
Required Skills
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