Medical Receptionist, Mental Health Front Office
Overview
As the Medical Receptionist at New Directions Mental Health, you will be the first face clients see, setting the tone for a positive experience in a fast-paced clinic. You will manage the front desk, handle phone calls, and coordinate patient check-in, supporting a team of mental health professionals. Your work directly impacts client satisfaction and clinic efficiency. You will also have the chance to train in Transcranial Magnetic Stimulation (TMS), adding a unique skill to your resume. This role offers competitive pay, benefits, and a supportive environment focused on mental health care.
What You'll Do10
- 1Greet and check in clients, ensuring a warm and professional welcome.
- 2Manage incoming phone calls, directing inquiries and scheduling appointments.
- 3Verify insurance coverage and process patient intake forms with accuracy.
- 4Maintain electronic medical records using EMR systems, updating patient information.
- 5Support telehealth sessions by setting up equipment and assisting clients with technology.
- 6Keep the reception area clean and organized, contributing to a calming clinic environment.
- 7Collaborate with clinical staff to coordinate patient flow and reduce wait times.
- 8Train in Transcranial Magnetic Stimulation (TMS) and assist with patient preparation.
- 9Handle administrative tasks such as filing, faxing, and scanning documents.
- 10Provide backup coverage for other administrative roles as needed.
Requirements8
- 1High school diploma or equivalent.
- 21+ years experience in a medical office setting.
- 3Familiarity with EMR systems (e.g., eClinicalWorks, Epic).
- 4CPR certification (or willingness to obtain within 30 days).
- 5Strong communication skills and a client-focused approach.
- 6Ability to work in a fast-paced environment with changing priorities.
- 7Proficient with Microsoft Office (Word, Excel, Outlook).
- 8Ability to handle confidential information with discretion.
Salary Insight
$37 - $44k per year
Location
Required Skills
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