Leasing Professional, Property Management & Resident Retention
Overview
You own leasing, tours, and resident engagement at Brook Creek in Glendale, driving occupancy and renewal rates at scale. Collaborate with the property team to promote the community, manage listings, and execute retention strategies. This role blends customer service, sales, and property operations to create a positive resident experience. What makes this role unique is direct exposure to full cycle leasing and community management in a growth oriented portfolio.
What You'll Do10
- 1Build relationships with prospective residents through tours and outreach to generate qualified leads
- 2Design and execute leasing campaigns and events to drive traffic and occupancy
- 3Lead lease signing and move-in coordination ensuring accurate documentation and smooth transitions
- 4Drive renewal campaigns and address resident concerns to improve retention and satisfaction
- 5Manage online listings and social media to maximize visibility and reduce vacancy
- 6Support administration including reporting, lease renewals, and regulatory compliance
- 7Collaborate with the Community Manager to maintain accurate resident files and records
- 8Process applications, screenings, and lease documentation with attention to detail
- 9Coordinate communications with residents and teams to ensure service excellence
- 10Track performance metrics to meet leasing goals and contribute to community growth
Requirements10
- 11-2 years of customer service experience in a sales, leasing, or property management role
- 2Comfort with fast paced environment and handling multiple responsibilities including tours and paperwork
- 3Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with property management software such as Yardi or MRI
- 4Friendly, energetic, and approachable demeanor suitable for prospective and current residents
- 5Willingness to work weekends to meet resident needs and conduct tours
- 6Physical ability to lift and carry items weighing up to 25 pounds
- 7Ability to thrive in a collaborative team environment and support a Community Manager
- 8Strong communication, organization, and problem solving skills
- 9High energy, goal oriented approach to meet leasing targets
- 10Background check, employment verification, and drug screening as part of hiring process
Salary Insight
$46 - $50k per year
Location
Required Skills
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