Inside Sales – Parts, Industrial Boilers & Equipment
Overview
Industrial Inside Sales professional will own parts lookup and ordering for end user customers in the region at scale. This role also provides internal parts ordering support for the Hayward service organization, including ordering, factory interaction, order tracking and follow up with the service department. Knowledge of boiler systems and ancillary equipment is required. You will collaborate with parts team, outside sales, and engineering firms to ensure accurate quotations and timely service.
What You'll Do10
- 1Build and quote parts requests by phone or email with data sheets to support quoted items
- 2Follow up on unprocessed quotes to ensure timely customer communication and upsell opportunities
- 3Receive purchase orders and forward to Parts Purchasing Administrator for processing in Dynamics
- 4Review weekly and monthly billing reports with the Parts Purchasing Administrator to ensure accuracy
- 5Assist with ETAs, PO discrepancies, vendor quotes, and communications for service parts
- 6Provide internal parts ordering support to Hayward service organization and support outside sales
- 7Maintain excellent customer service and professional communication with internal and external customers
- 8Develop knowledge of industrial boiler systems and ancillary equipment to meet customer needs
- 9Assist accounting with collections for items over 90 days non-paid
- 10Demonstrate the ability to multi-task and manage schedules for quoted service work
Requirements10
- 1Bachelor’s Degree, technical discipline, or equivalent experience
- 2Order desk experience including phone orders
- 3Familiarity with industrial controls and industrial products
- 4Experience with pipe fittings and electrical fittings is a plus
- 5Strong Microsoft skills and ability to learn new software programs
- 6Ability to work independently with minimal supervision and as part of a team
- 7Valid driver’s license and insurable with no major infractions; travel required
- 8Excellent verbal and written communication skills
- 9Proficient with MS Dynamics, Field Centrix, MS Word, MS Excel, and MS Outlook
- 10Willingness to learn, adapt, and expand in the position
Salary Insight
Salary not disclosed in listing
Location
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