Sales and Service Representative, Industrial Manufacturing & Inside Sales
Overview
Own the full sales and service support for an industrial manufacturing portfolio at scale; drive quotes, orders, and customer satisfaction with top accounts. You will partner with Manufacturing to expedite orders and provide technical support across channels. This role blends sales, operations, and customer care, offering exposure to pricing data and confidential information. You will join a collaborative team focused on accuracy, responsiveness, and continuous improvement.
What You'll Do10
- 1Build relationships with top ten accounts and generate sales through proactive follow-up
- 2Design and issue quotations and samples to customers and potential customers
- 3Code, edit, and enter standard and blanket orders while expediting to meet urgent requirements
- 4Provide technical support and product knowledge to customers and prospects
- 5Review customer requirements and prepare quotes and proposals
- 6Generate monthly reports on quotes, samples, and customer activity
- 7Offer excellent phone, email, and fax support to customers and internal teams
- 8Interface with Manufacturing to expedite orders and samples
- 9Maintain accurate customer records and order data in the ERP system
- 10Fulfill additional duties as assigned to support sales and service operations
Requirements10
- 1Associate’s Degree in Business or related field
- 23–5 years of order entry or customer service experience
- 3Proficiency with PC systems and basic software
- 4Attention to detail and high level of tact
- 5Ability to prioritize and schedule a wide variety of tasks
- 6Fluency in English
- 7Preferred: Bachelor’s Degree in Business with Marketing & Communications emphasis
- 85–7 years of broad-based inside sales or marketing support experience
- 9Knowledge of company products and systems background
- 10Ability to handle confidential information with discretion including pricing data and customer lists
Salary Insight
$55 - $60k per year
Location
Required Skills
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