Customer Service Representative, Fluid Power & Automation
Overview
Own customer interactions from inquiry through order, supporting fluid power and automation solutions at scale. Work with inside sales, technical support, and account development to drive parts sourcing, quotes, and conversions. Collaborate with manufacturers and industrial clients to understand requirements and provide accurate, timely solutions. This role combines customer service with technical guidance and sales activities in a fully onsite environment.
What You'll Do10
- 1Build and process orders and quotes for a wide range of products and services received via email and phone inquiries.
- 2Respond to delivery inquiries by checking stock, back orders, vendor schedules, and shipping dates to ensure timely order fulfillment.
- 3Assist customers using worksheets and part number files to identify parts, gather costs, and confirm stock availability
- 4Expedite order inquiries by tracking status, following up on back orders, and resolving issues promptly
- 5Investigate defects damages and incorrect shipments coordinating corrective actions and communicating outcomes to customers
- 6Follow up on in house repairs and provide timely updates to customers
- 7Assist walk in customers by identifying needs providing technical support and processing orders efficiently
- 8Monitor returns investigate causes approve reshipments or credits and document outcomes
- 9Develop and qualify opportunities to open new business accounts and expand existing ones
- 10Utilize sales techniques to add on and upsell related products while maintaining professional service
Requirements10
- 1Experience supporting original equipment manufacturers industrial companies heavy equipment customers or similar customer bases
- 2Experience in automation products including actuators air valves compressors and related mechanical components
- 3Prior experience in customer service roles involving order processing returns and technical support
- 4Familiarity with working from inventory lists part number files and other technical documentation to identify and source parts
- 5Exposure to fluid power systems and components with an interest in expanding product knowledge through ongoing training
- 6Willingness to attend product training seminars to stay current on new products and technologies
- 7Ability to utilize organizational systems or CRM tools to maintain detailed customer histories and interaction records
- 8Strong communication and negotiation skills with the ability to establish professional relationships
- 9Solid organizational skills with the ability to manage multiple priorities and maintain accurate records
- 10Basic computer skills including MS Office and a high level of personal integrity
Salary Insight
$62 - $69k per year
Location
Required Skills
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