
Host/Hostess, Restaurant & Reservations
Overview
You will own the guest experience at Brickhouse, a lively bar in Chicago's Wrigleyville, seating 100+ patrons daily. You join a team of 10 FOH staff, reporting to the FOH manager, and work with OpenTable for reservations. This role suits someone who thrives on fast-paced guest interaction and values a fun, inclusive culture.
What You'll Do6
- 1Greet guests and seat them within 2 minutes of arrival, managing the waitlist during peak hours.
- 2Answer all incoming calls and handle reservation inquiries using OpenTable, ensuring accurate booking times.
- 3Organize menus and reservation logs each shift, prepping for service and VIP arrivals.
- 4Communicate wait times and seating options to guests, resolving any issues with a calm approach.
- 5Support FOH managers by tracking table turnover and coordinating with servers and bussers.
- 6Adapt seating arrangements on the fly for large parties or special requests, maintaining a smooth flow.
Requirements6
- 11+ years experience in a host or customer-facing hospitality role.
- 2Hands-on experience with OpenTable reservation software.
- 3Ability to work weekends and evening shifts in a high-volume setting.
- 4Strong verbal communication and a friendly demeanor.
- 5Flexibility to handle changing priorities and guest needs.
- 6Basic math skills for managing waitlists and reservations.
Salary Insight
$17k per year
Location
Required Skills
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