Healthcare Front Office, PT Clinic & Patient Services
Overview
Front office role at Spooner, a large physical therapy practice in Goodyear. You will greet patients, coordinate schedules, manage records, and support billing and referrals. You’ll join a culture that values continuous learning and patient satisfaction. This role is onsite, full-time, and benefits from a 6-month onboarding plan.
What You'll Do10
- 1Greet patients visitors and vendors delivering warm, friendly service
- 2Coordinate and communicate patient therapist schedules ensuring follow-up and tracking of referrals prescriptions appointments and cancellations
- 3Schedule patients with timely availability and appropriate provider or specialist
- 4Process new patient enrollments ensuring accurate data entry and communication with benefits billing
- 5Maintain accurate complete compliant current patient records including notes guarantor balance POC orders emergency contacts enrollment and financial information
- 6Answer phones resolving patient concerns communicating with vendors and marketing new patient inquiries
- 7Maintain and update patient database
- 8Handle over-the-counter collections of co-pays deductibles and cash following standard procedures
- 9Generate and review computer-based reports and patient satisfaction surveys
- 10Ensure HIPAA compliance in reviewing patient documents
Requirements4
- 1High school diploma or GED
- 2Minimum 18 years of age
- 31-2 years scheduling or verifications experience preferred
- 4Excellent customer service and communication skills
Salary Insight
$33 - $35k per year
Location
Required Skills
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