Client Care Specialist, Physical Therapy Clinic & Scheduling
Overview
Own the front-end patient experience at a growing FYZICAL clinic in Mesa, handling scheduling, referrals, and payments. You will manage the calendar, streamline the referral pipeline, and coordinate with clinicians to ensure timely patient care. This hands-on role combines operations, front-d desk duties, and payer interactions in a small clinic setting. What makes this role unique is the direct impact on patient experience and clinic health through proactive scheduling and accurate information flow.
What You'll Do8
- 1Build and manage patient scheduling across multi-line phones to optimize daily appointments
- 2Gather new patient data and track referrals to ensure seamless intake
- 3Disseminate information to patients and act as liaison between patients and physicians
- 4Collect payments, verify insurance, and log all reports sent to doctors
- 5Verify insurance, collect copayments, and coordinate with billing companies
- 6Handle mail, distribute to proper teams, and fax/send reports to physicians
- 7Proactively confirm appointments and fill open slots when cancellations occur
- 8Maintain logs of reports, benefits paperwork, and communications to clinicians
Requirements10
- 1front-office experience in physical therapy, outpatient, dental, or medical practice
- 2working knowledge of insurance verification, authorizations, and copay collection
- 3comfort with billing workflows and communicating with a billing company
- 4persistent and proactive follow-up to reschedule and fill calendar
- 5detail-oriented and organized able to juggle phones, scheduling, and walk-ins
- 6strong communication with a warm professional presence
- 7integrity, dependability, and a positive attitude
- 8long-term interest with a growing practice
- 9start part-time with path to full-time
- 10onsite in Phoenix, AZ
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Fyzical
VerifiedClient Care Specialist at FYZICAL - Front Office & Scheduling
Own the patient experience at a busy clinic by managing scheduling, referrals, and front-end financial processes. You will be the first and last point of contact, shaping patient perceptions and contributing to clinic health and growth. Work in a small, close-knit team with opportunities for advancement, state-of-the-art technology, and ongoing education. This role starts part-time with a path to full-time as the clinic expands and you build a long-term career.
INSPIRE Physical Therapy and Wellness, LLC
VerifiedPatient Success Coordinator, Physical Therapy Clinic
This role owns the patient journey from first call to final visit at Inspire Physical Therapy & Wellness, a specialized practice in Frisco, TX. You will coordinate schedules, process payments, and act as the bridge between patients and the clinical team. In a busy healthcare setting, you will ensure every detail is handled with precision and warmth. What sets this role apart is the focus on proactive care, not just front-desk tasks. You will directly shape patient satisfaction and clinic efficiency.
FYZICAL Therapy and Balance Centers
VerifiedCustomer Service Representative, Physical Therapy Clinic
As the first and last person our clients see at FYZICAL Therapy and Balance Centers, you will own front-desk operations in a fast-paced clinic, managing patient flow and administrative tasks. You will join a champion team using state-of-the-art technology to deliver individualized care. This contract role in Troy, MI offers access to unparalleled continuing education and clear advancement paths. You will be the central liaison between patients, physicians, and billing, making a direct impact on patient satisfaction.
FYZICAL Therapy and Balance Centers
VerifiedClient Care Specialist, Medical Receptionist at FYZICAL Therapy Boston MA
The role owns front desk operations at a cutting-edge physical therapy facility serving patients and families in the local community. You will be the first and last point of contact, coordinating scheduling, intake, billing, and communications to ensure a smooth patient experience. You will contribute to a supportive team focused on personalized care and continuous learning through available education opportunities. This position offers growth opportunities within a innovative, patient-centered practice.
Excel Orthopaedic Specialists
VerifiedFront Desk Receptionist, Physical Therapy Office
You will own patient intake and front-office operations at Excel Orthopaedic Specialists, a busy orthopedic practice in Boston. In this role, you check in patients, collect co-payments, schedule appointments, and manage referrals and authorizations for a high-volume clinical team. You work alongside physical therapists and medical staff to ensure smooth patient flow from arrival to checkout. This role demands strong organizational skills and a personable, collaborative attitude as you become the first point of contact for patients and families.
Spooner
VerifiedHealthcare Front Office, PT Clinic & Patient Services
Front office role at Spooner, a large physical therapy practice in Goodyear. You will greet patients, coordinate schedules, manage records, and support billing and referrals. You’ll join a culture that values continuous learning and patient satisfaction. This role is onsite, full-time, and benefits from a 6-month onboarding plan.