Client Care Specialist at FYZICAL - Front Office & Scheduling
Overview
Own the patient experience at a busy clinic by managing scheduling, referrals, and front-end financial processes. You will be the first and last point of contact, shaping patient perceptions and contributing to clinic health and growth. Work in a small, close-knit team with opportunities for advancement, state-of-the-art technology, and ongoing education. This role starts part-time with a path to full-time as the clinic expands and you build a long-term career.
What You'll Do10
- 1Build and manage patient scheduling across multiple lines to fill open slots
- 2Collect new patient data and referrals and disseminate information to patients and physicians
- 3Own insurance verification, copay collection, and billing communications with external companies
- 4Send and track reports to physicians and maintain logs of incoming and outgoing documentation
- 5Coordinate evaluations, re-evaluations, reminders, cancellations, and confirmations to keep the calendar full and accurate
- 6Answer phones and act as patient liaison to resolve questions from potential and current patients
- 7Verify insurance and track insurance-covered visits and explain benefits to patients
- 8Fax and file clinical reports to physicians and maintain organized mail distribution
- 9Communicate scheduling updates daily with clinicians and ensure prompt rescheduling of cancellations
- 10Maintain a high level of accuracy while juggling scheduling, walk-ins, and front-desk tasks
Requirements5
- 1Prior front-office experience in physical therapy, outpatient, dental, or medical practice
- 2Working knowledge of insurance verification, authorizations, and copay collection
- 3Comfort with billing workflows and communicating with a billing company
- 4Persistent and proactive follow-up with patients to reschedule and fill the calendar
- 5Detail-oriented and organized with strong communication and a professional presence
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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