Patient Success Coordinator, Physical Therapy Clinic
Overview
This role owns the patient journey from first call to final visit at Inspire Physical Therapy & Wellness, a specialized practice in Frisco, TX. You will coordinate schedules, process payments, and act as the bridge between patients and the clinical team. In a busy healthcare setting, you will ensure every detail is handled with precision and warmth. What sets this role apart is the focus on proactive care, not just front-desk tasks. You will directly shape patient satisfaction and clinic efficiency.
What You'll Do8
- 1Greet every patient warmly and manage the front-office environment to maintain a professional and welcoming atmosphere.
- 2Schedule, reschedule, and confirm appointments using clinic management software, monitoring calendars for openings to keep providers productive.
- 3Answer calls and respond to patient texts promptly, guiding new inquiries through the scheduling process.
- 4Proactively communicate with patients about paperwork, appointment expectations, and schedule changes to prevent gaps in care.
- 5Collect and process payments accurately, review patient accounts, and address billing questions or escalate complex issues to the appropriate team member.
- 6Collaborate with physical therapists and wellness staff to ensure a seamless experience for every patient visit.
- 7Maintain precise records of payments, appointment types, and patient interactions, adhering to HIPAA standards.
- 8Complete assigned administrative and billing tasks consistently and on time, taking ownership of daily responsibilities.
Requirements8
- 11-3 years in a patient-facing, medical office, customer service, hospitality, or administrative role.
- 2Excellent verbal and written communication skills for phone, text, and in-person interactions.
- 3Strong organizational skills to manage multiple priorities in a fast-paced clinic environment.
- 4Ability to handle sensitive patient and financial information with professionalism and discretion.
- 5Comfort with learning new scheduling, communication, and payment software.
- 6A proactive mindset, taking initiative to address patient needs without being asked.
- 7Dependability and punctuality, ready to work at the start of your shift.
- 8Experience in physical therapy, medical, wellness, or healthcare office is preferred but not required.
Salary Insight
$33 - $37k per year
Location
Required Skills
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