Client Care Specialist, Medical Receptionist at FYZICAL Therapy Boston MA
Overview
The role owns front desk operations at a cutting-edge physical therapy facility serving patients and families in the local community. You will be the first and last point of contact, coordinating scheduling, intake, billing, and communications to ensure a smooth patient experience. You will contribute to a supportive team focused on personalized care and continuous learning through available education opportunities. This position offers growth opportunities within a innovative, patient-centered practice.
What You'll Do10
- 1Schedule patients and coordinate evaluations re-evaluations reminders and cancellations
- 2Handle patient scheduling appointments multi phone line and patient liaison activities
- 3Collect new patient intake information track clinic referrals and insurance verification
- 4Process payments verify insurance coverage and collect copayments
- 5Distribute mail open correspondence and route reports to doctors and billing
- 6Fax reports to physicians log incoming reports and maintain documentation
- 7Send benefits paperwork to billing companies and maintain logs of reports
- 8Communicate scheduling and patient arrival status with office manager and clinicians
- 9Provide information to patients and potential patients about services and processes
- 10Ensure accurate data entry and maintain attention to detail across tasks
Requirements9
- 1High school diploma or equivalent
- 2Valid driver’s license and reliable transportation
- 3Excellent communication and multitasking skills with attention to detail
- 4Empathetic demeanor and patient-focused problem solving
- 5Ability to handle sensitive information with integrity and confidentiality
- 6H.S. graduate or GED certificate
- 7Strong collaboration with clinicians and office staff
- 8Reliable vehicle and up-to-date driver's license
- 9Positive attitude and solid work ethic
Salary Insight
$44 - $52k per year
Location
Required Skills
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