Head of Service NPE NAM
Overview
Lead the Service Business at GEA Group in Minneapolis, MN overseeing spare parts field service atomizer workshop training and service projects. Deliver targets for order intake sales gross margin and EBITDA while identifying market opportunities and implementing initiatives. Prepare budgets coordinate NPE Service Business with VP Country manager ensure compliance approvals and drive operational excellence.
What You'll Do11
- 1Build and lead cross-functional teams to exceed service business targets including order intake sales and gross margin
- 2Drive EBITDA improvements through strategic initiatives and market opportunity identification
- 3Prepare and deliver budgets and mid-term plans for the Service Business focusing on sales development and people management
- 4Set clear accountabilities for management personnel and conduct regular performance evaluations
- 5Coordinate NPE Service Business with VP Country manager to maintain recruitment retention and customer support focus
- 6Manage escalation issues both internally and externally establishing resolution timelines
- 7Communicate openly using the NPE NAM communication plan across internal and external channels
- 8Support strategic initiatives aligning with GEA corporate goals and compliance requirements
- 9Ensure project management procurement and QSHE compliance processes meet GEA guidelines
- 10Champion GEA values and NPE NAM mission fostering a culture of integrity and diversity
- 11Develop scalable solutions for service operations and drive continuous improvement
Requirements11
- 1Strong communicator fluent in English with excellent verbal and written skills
- 25+ years managing service business functions including P&L management and service sales growth
- 3Proven track record in budget development oversight and financial planning
- 4Demonstrated leadership in guiding teams and setting performance benchmarks
- 5Commitment to high professional ethics and dedication to GEA's mission
- 6Ability to thrive in diverse environments across multiple locations and cultures
- 7Strong problem-solving capabilities and organizational expertise
- 8Experience with multi-company collaboration and change management
- 9Familiarity with GEA systems and processes including CRM E-approval and PADB
- 10Knowledge of compliance frameworks and project governance standards
- 11Passion for engineering solutions and contributing to customer success
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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