Guest Service Agent AC Hotel Washington DC Contract
Overview
The Guest Service Agent will greet and serve guests while maintaining brand and sustainability standards. This role offers a clear path to become a Front Desk Supervisor or Sales Coordinator. The position focuses on immediate guest interaction and operational excellence.
What You'll Do11
- 1Greet guests and provide courteous assistance following hotel standards
- 2Register guests and assign rooms while ensuring security compliance
- 3Process reservations and manage billing transactions
- 4Communicate effectively through telephones or PMS system
- 5Address guest requests promptly and resolve issues professionally
- 6Secure guest valuables in designated secure locations
- 7Conduct bookkeeping tasks including account balancing and audits
- 8Monitor guest satisfaction metrics and improve department performance
- 9Follow safety protocols and use protective equipment as required
- 10Assist with breakfast service and luggage handling during peak times
- 11Perform additional duties as directed by management
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2High School diploma or equivalent preferred
- 3Previous customer service experience or equivalent training required
- 4Knowledge of PMS systems preferred
- 5Standing for extended periods and physical demands of the role
- 6Medical, Dental and Vision insurance coverage
- 7Competitive wages for full time and part time positions
- 8Paid Time Off and 401k company match benefits
- 9Travel discounts and commuter parking benefits
- 10Employee Assistance and Wellness Program
- 11Referral Bonus Program
Salary Insight
$23k per year
Location
Required Skills
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