Dual Guest Service Agent Baywood Hotels
Overview
Dual-Guest Service Agent at Baywood Hotels Inc in Washington DC oversees front desk operations ensuring guest satisfaction and property standards. This role involves managing registrations payments and reconciliation while coordinating services and handling reservations. The position emphasizes hospitality skills and adherence to brand protocols.
What You'll Do16
- 1Greets guests with genuine hospitality and registers check-ins following brand standards
- 2Posts transactions to guest and master accounts and reviews balances
- 3Reconciles discrepancies between PMS housekeeping and registration systems
- 4Processes reports including down time and high balance metrics
- 5Monitors sundry shop inventory and removes expired items
- 6Handles guest requests and coordinates services with external departments
- 7Processes reservations cancellations and extensions promptly
- 8Prepares amenities and ensures timely delivery
- 9Coordinates guest luggage and provides information on marketing programs
- 10Manages cash drawer and handles financial transactions securely
- 11Operates PBX switchboard for calls and maintains guest privacy
- 12Uses franchise terminal and performs maintenance tasks
- 13Follows credit control procedures and maintains safety deposit boxes
- 14Issues keys and monitors key boxes while logging transactions
- 15Coordinates emergency procedures and relocates guests as needed
- 16Assists departments during slow periods and adds duties per management discretion
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2High School diploma with TIPS certification or similar approved licenses
- 32+ years related employment or on-the-job training for front desk experience
- 4Bilingual Spanish and English proficiency preferred
- 5Ability to multitask and communicate effectively in written and oral forms
- 6Operate office equipment and industry-specific software like PMS
- 7Remain calm under stressful situations
- 8Drive rarely and travel minimally
- 9Protect from weather but not temperature changes
- 10Issue keys and monitor key boxes while maintaining privacy
- 11Adhere to safety guidelines for attire protective gear and procedures
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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