Hotel Guest Service Agent
Overview
Own guest experiences delivering exceptional service at a Washington DC hotel. Deliver seamless stays through check-in/out, reservations, and guest support. Upsell services and maintain high satisfaction standards.
What You'll Do10
- 1Greet and register guests while assigning rooms
- 2Verify credit and process payments
- 3Confirm external reservations for dining and transport
- 4Compute bills and manage cash transactions
- 5Answer phone calls and handle guest inquiries
- 6Transmit messages via telephone or PMS system
- 7Deposit valuables in hotel safes
- 8Perform bookkeeping tasks like account balancing
- 9Serve food and beverages to ensure positive dining experience
- 10Act as private lounge host
Requirements5
- 1High school diploma or equivalent
- 2Customer service experience or equivalent training
- 3Standing for extended periods
- 4Ability to lift up to 25 pounds
- 5Bending and reaching capability
Salary Insight
$33 - $35k per year
Location
Required Skills
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