Front Desk Agent, AC Hotel Capitol Hill Navy Yard
Overview
You will own guest satisfaction at the AC Hotel Capitol Hill Navy Yard, handling check-ins, payments, and guest requests in a high-volume urban property. Working alongside a close-knit team under Concord Hospitality's Associate First culture, you'll master the hotel's property management system and brand programs from day one. This role stands out for its emphasis on guest interaction and the opportunity to grow within a company that values every associate.
What You'll Do8
- 1Greet guests with a warm welcome, complete check-in and check-out processes, and verify payment methods.
- 2Process guest charges, collect payments, and follow all cash handling procedures per Concord standards.
- 3Resolve guest concerns promptly, ensuring each issue is addressed to the guest's satisfaction.
- 4Handle guest mail and messages with complete privacy and professionalism.
- 5Maintain up-to-date knowledge of hotel brand programs, travel offers, and local area information.
- 6Coordinate with housekeeping, maintenance, and management to communicate guest feedback and requests.
- 7Answer incoming calls and assist lobby visitors with directions, reservations, and concierge needs.
- 8Apply hotel safety and emergency procedures to protect guests and team members.
Requirements7
- 11+ years in a customer service role, ideally in hospitality or retail.
- 2Strong communication skills in English, both verbal and written.
- 3Ability to use hotel property management systems like Opera or similar.
- 4Flexibility to work weekends, holidays, and varying shifts.
- 5Professional appearance and demeanor.
- 6Must be eligible to work in the United States.
- 7High school diploma or equivalent.
Salary Insight
$42 - $50k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
AC Hotel Washington DC Convention Center
VerifiedGuest Service Agent AC Hotel Washington DC Contract
The Guest Service Agent will greet and serve guests while maintaining brand and sustainability standards. This role offers a clear path to become a Front Desk Supervisor or Sales Coordinator. The position focuses on immediate guest interaction and operational excellence.
FAIRMONT
VerifiedFront Desk Agent Fairmont Washington DC
Accor seeks passionate Front Desk Agents to join the Front Office Team at the Fairmont Washington DC. This role offers competitive compensation and growth opportunities. The position focuses on delivering exceptional guest experiences.
Vine Street Hospitality
VerifiedFront Desk Agent, Hospitality & Guest Services
As the first point of contact at our private club, you will own the guest experience from arrival to departure. You will handle check-in, payments, and concierge-level requests for a high-end membership. Working with Housekeeping, Engineering, and Security, you will coordinate seamless stays. This role stands out for its focus on personalized service in an exclusive club environment. You will become an expert in Opera Cloud and club operations. Your warm welcome will set the tone for every visit.
Embassy Suites by Hilton Piscataway Somerset
VerifiedFront Desk Agent, Hotel Guest Services
You will own the guest experience at a 221-room full-service hotel, handling check-in, check-out, and service recovery for a steady flow of travelers. You will work alongside Housekeeping, Maintenance, and Sales, coordinating room status and requests in real time. Opera or OnQ skills help you start strong. Every shift you will balance speed and care, turning routine stays into repeat visits. This role offers hotel room discounts and a clear path to Front Desk Manager.
TKO EMPLOYMENT SERVICES DELAWARE LLC
VerifiedHotel Guest Service Agent
Own guest experiences delivering exceptional service at a Washington DC hotel. Deliver seamless stays through check-in/out, reservations, and guest support. Upsell services and maintain high satisfaction standards.
The Union Station Nashville Yards, Autograph Colle
VerifiedFront Desk Agent, Nashville Hotel & Hospitality
You will own the guest experience at The Union Station Nashville Yards, Autograph Collection, a landmark hotel in Nashville. From arrival to departure, you manage check-ins, reservations, and guest requests with precision and warmth. You work alongside a dedicated team and report to the Front Office Manager. This role offers a direct path to hospitality leadership and a chance to shape guest satisfaction in a premier property.