Front Desk Agent, Nashville Hotel & Hospitality
Overview
You will own the guest experience at The Union Station Nashville Yards, Autograph Collection, a landmark hotel in Nashville. From arrival to departure, you manage check-ins, reservations, and guest requests with precision and warmth. You work alongside a dedicated team and report to the Front Office Manager. This role offers a direct path to hospitality leadership and a chance to shape guest satisfaction in a premier property.
What You'll Do10
- 1Greet guests with a warm, professional demeanor from arrival to departure.
- 2Manage check-ins and check-outs with accuracy, ensuring seamless transactions and correct guest records.
- 3Respond to guest inquiries via phone and in person, providing details on hotel amenities and local attractions.
- 4Process reservations, payments, and room assignments while maintaining confidentiality.
- 5Coordinate with housekeeping and maintenance teams so rooms are ready and guest needs are met promptly.
- 6Resolve guest concerns with empathy and professionalism to ensure positive outcomes.
- 7Keep the front desk area clean, organized, and aligned with hotel standards.
- 8Offer concierge guidance on dining, entertainment, and transportation options.
- 9Follow all hotel policies, safety, and security procedures.
- 10Execute physical tasks like standing, lifting, and reaching as needed.
Requirements9
- 11+ years in hospitality, customer service, or a front desk role preferred.
- 2Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
- 3High school diploma or equivalent required; hospitality coursework or degree preferred.
- 4Strong communication and interpersonal skills.
- 5Detail-oriented with accurate handling of guest records and financial transactions.
- 6Ability to multitask and solve problems in a dynamic setting.
- 7Customer-focused attitude with professional demeanor.
- 8Collaborative mindset with cross-departmental teamwork.
- 9Flexible schedule including weekends and holidays.
Salary Insight
$18k per year
Location
Required Skills
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