Guest Services Agent Hyatt Nashville
Overview
The Guest Services Agent at Caption by Hyatt in Nashville will own guest interactions and support operations at a high-volume property. This role focuses on delivering exceptional hospitality experiences while collaborating with cross-functional teams. We seek a proactive professional who thrives in dynamic environments.
What You'll Do6
- 1Greet and check guests in/out efficiently and courteously
- 2Respond to guest inquiries and resolve issues promptly
- 3Process payments and manage reservation changes accurately
- 4Coordinate with housekeeping and maintenance for room readiness
- 5Maintain a clean and organized front desk and lobby area
- 6Work varied shifts including weekends and holidays
Requirements5
- 1High school diploma preferred with 5+ years hospitality experience
- 2Proficiency with PMS systems and data entry tools
- 3Strong communication and problem-solving abilities
- 4Ability to multitask in fast-paced settings
- 5Professional and welcoming demeanor
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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