Guest Service Representative at WoodSpring Suites Nashville Airport
Overview
You will own the front desk at WoodSpring Suites in Nashville, handling check-ins, guest requests, and phone calls with speed and accuracy. You will work full-time or part-time, supporting a high-occupancy airport property with 24/7 operations. This role requires flexibility for all shifts, including nights and weekends. You will also assist with laundry and lobby upkeep, ensuring a clean and professional environment.
What You'll Do10
- 1Greet guests in public areas and at the front desk, acknowledging them professionally at all times.
- 2Answer phones within 3 rings using proper greeting and etiquette.
- 3Operate all front office equipment, including the PMS and switchboard, to manage reservations and check-ins.
- 4Solve basic equipment problems or contact the right person for resolution.
- 5Assist with laundry as needed to support housekeeping operations.
- 6Keep the lobby clean and guest-ready at all times.
- 7Confirm, record, and deliver wake-up calls using manual sheets or the switchboard.
- 8Use and explain TDD equipment for hearing-impaired callers or guests.
- 9Support team members to ensure the entire daily workload is completed.
- 10Pass on pertinent information to the next shift, including group details, selling strategy, and follow-up items.
Requirements10
- 1No experience required; basic front office knowledge is a plus.
- 2Ability to perform all front office associate duties, including operating PMS and switchboard.
- 3Ability to solve basic equipment problems and know the proper contact for resolution.
- 4Professionalism and courtesy extended to guests, associates, and vendors at all times.
- 5Familiarity with the property, departments, hours of operation, and services of the hotel.
- 6Understanding of emergency procedures, including fire alarms, bomb threats, and medical situations.
- 7Ability to properly accept, log, and maintain mail in an organized manner.
- 8Ability to work flexible shifts, including nights, weekends, and holidays, as the hotel operates 24/7.
- 9Compliance with department uniform and appearance standards.
- 10Must be able to commute or relocate to Nashville, TN 37211.
Salary Insight
$15k per year
Similar open positions
Explore active roles that match your skills and interests.
Schulte Hospitality Group
VerifiedGuest Service Representative FT Marriott Nashville Airport
Dynamic Guest Service Representative (FT) at Marriott Nashville Airport seeks energetic individual to deliver memorable guest experiences. Full-time position offers flexible scheduling competitive compensation and professional development opportunities. Join renowned hospitality brand dedicated to employee growth and success.
Woodspring Suites Smyrna
VerifiedPart Time Front Desk Clerk Woodspring Suites Smyrna
Manage front desk operations efficiently at Woodspring Suites Smyrna Nashville part time. Provide exceptional guest service while maintaining high hospitality standards. Ensure smooth check-in and check-out processes. Support team in delivering professional experiences. Contribute to a positive work environment.
The Union Station Nashville Yards, Autograph Colle
VerifiedFront Desk Agent, Nashville Hotel & Hospitality
You will own the guest experience at The Union Station Nashville Yards, Autograph Collection, a landmark hotel in Nashville. From arrival to departure, you manage check-ins, reservations, and guest requests with precision and warmth. You work alongside a dedicated team and report to the Front Office Manager. This role offers a direct path to hospitality leadership and a chance to shape guest satisfaction in a premier property.
Homewood Suites Nashville Vanderbilt
VerifiedPublic Space Attendant, Hotel Housekeeping & Guest Services
You own the cleanliness and upkeep of all public spaces at Homewood Suites Nashville Vanderbilt, setting the standard for a polished, welcoming hotel. Your daily routines keep lobbies, restrooms, and corridors guest-ready, directly shaping the home-away-from-home experience. Working alongside a small hospitality team, you deliver prompt service and thoughtful recommendations to guests. This role stands out for its variety: each shift blends cleaning, restocking, and guest-facing moments, all supported by a stable benefits package from Peachtree Group.
Hyatt Caption Nashville
VerifiedGuest Services Agent Hyatt Nashville
The Guest Services Agent at Caption by Hyatt in Nashville will own guest interactions and support operations at a high-volume property. This role focuses on delivering exceptional hospitality experiences while collaborating with cross-functional teams. We seek a proactive professional who thrives in dynamic environments.
FirstService Residential
VerifiedFront Desk Associate, Hospitality & Customer Service
You will own the front desk experience for a residential property in Nashville, managing access control, guest services, and emergency response. Working independently, you ensure a secure and welcoming environment for residents and visitors. You operate electronic security control systems and maintain daily logs. This role offers a steady schedule, full benefits, and a supportive team, with opportunities to grow in property management.