Greeter, Loss Prevention & Customer Service
Overview
As a Greeter at Red White and Blue Thrift, you'll own the customer's first impression and the store's loss prevention frontline in a high-traffic Miami retail environment. Reporting to the store leadership team, you'll work alongside a collaborative staff of 5+ team members to keep the sales floor safe, welcoming, and theft-resistant. You'll greet every shopper, enforce bag policies, and monitor activity—all while delivering exceptional customer service that turns first-time visitors into regulars. This role stands out because it combines hospitality with security, putting your people skills and situational awareness at the core of daily operations.
What You'll Do9
- 1Greet and welcome every customer entering the store, creating a friendly and positive first impression that sets the tone for their visit.
- 2Monitor the sales floor for potential loss prevention issues, identifying and addressing suspicious behavior within the first 30 days of training.
- 3Enforce store policy by politely asking customers to leave large bags or backpacks at the counter, reducing theft risk.
- 4Assist customers by answering questions and directing them to product areas, improving their shopping experience and reducing staff interruptions.
- 5Collaborate with store staff to report incidents and implement loss prevention protocols, ensuring a secure environment.
- 6Maintain a visible presence at the entrance to deter theft, promoting safety for customers and team members.
- 7Stay informed on best practices for loss prevention and apply them in daily interactions.
- 8Adhere to all safety procedures, including wearing closed-toe shoes, to prevent accidents and maintain a safe workspace.
- 9Adapt to shifting tasks or departments as operational needs change, supporting team flexibility across the store.
Requirements10
- 1High school diploma or GED preferred, but not required for entry-level candidates.
- 21+ year of customer service or retail experience preferred, demonstrating ability to interact with diverse customers.
- 3Strong interpersonal and communication skills to create a welcoming atmosphere and de-escalate conflicts.
- 4Awareness of loss prevention best practices and ability to remain vigilant in a busy retail space.
- 5Ability to stand for extended periods and move around the store throughout an 8-hour shift.
- 6Capability to handle stressful situations calmly and effectively, such as managing unruly customers or potential theft.
- 7Basic understanding of store policies and procedures, including bag storage and entry restrictions.
- 8Physical stamina to occasionally lift and carry up to 25 lbs and perform repetitive motions like reaching and grasping.
- 9Visual acuity to see clearly at both 20 inches and 20 feet for monitoring the sales floor.
- 10Flexibility to work in a noisy, brightly lit environment and switch tasks as assigned by leadership.
Salary Insight
$29 - $33k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Red White and Blue Thrift
VerifiedProduction Associate, Backroom Operations & Pricing
You will own backroom operations at Red White and Blue Thrift, handling tasks from hanging and tagging to pricing and sensor placement. You will work alongside Pricers and Team Leads to keep merchandise flowing to the sales floor, with a focus on accuracy and color order. This role offers variety across multiple stations and requires physical stamina for standing and lifting. You will make a direct impact on store readiness and customer experience by ensuring products are properly prepared and displayed.
Ross Stores
VerifiedStore Protection Specialist, Retail Loss Prevention
You will provide a visible security presence at store entrances and exits, mitigating theft and fraud while maintaining a safe environment for associates and customers. You will monitor the sales floor for suspicious behavior, enforce package inspection policies, and partner with store leadership to reduce operational shortage. Join a team of over 2,200 stores and a Fortune 500 company with $22.8 billion in revenue. This role offers career growth through continuous learning and development. You will directly impact shortage trends and customer safety in a dynamic retail setting.
HomeGoods
VerifiedMerchandise Associate, Retail Store Operations
You will own the customer experience at HomeGoods, engaging every shopper and maintaining a clean, organized store. You will execute merchandising standards, process sales, and support loss prevention across the sales floor. This role is the frontline of TJX Companies, a Fortune 100 off-price retailer known for its vibrant team culture. You will thrive here because each shift brings new interactions and challenges, and your adaptability directly drives store success.
HomeGoods
VerifiedLoss Prevention Detective, Retail Security & Shrink Reduction
As a Loss Prevention Detective at HomeGoods, you'll own store shrink reduction and theft prevention at a high-volume retail location. You'll work alongside store management to maintain safety programs and uphold TJX policies. Your role combines surveillance, apprehension, and investigation with a focus on integrity. You'll make an impact by reducing shrink and fostering a culture of honesty.
urban country outfitters
VerifiedRetail Associate, New Store Opening & Customer Service
You own the customer experience at our new Tampa store, from warm greetings to product demos and checkout. You join a launch team of 10, reporting to the Store Manager and working with visual merchandisers. This role stands out because you help shape the store's culture from day one and can grow into supervisory duties quickly.
Goodwill of Central Florida
VerifiedStore Clerk, Retail & Donations Processing
You will own the donation intake and sales floor presentation at a Goodwill of Central Florida retail location in Orlando, FL. You will sort, box, and label hangers by type, rotate textile stock, and assist donors and customers with a courteous, professional attitude. You will work under the General Manager, coordinating with a small team to keep the sales floor clean, safe, and fully stocked. This role stands out because you directly impact store revenue and donor satisfaction.