Front Office Patient Financial Specialist, Revenue Cycle & General Surgery
Overview
Own the patient financial experience from admission through post-visit follow up at a leading academic surgical clinic. You will manage registration, insurance verification, billing, and collections to maximize reimbursement while delivering outstanding customer service. This role sits in the Banner – University Medicine General Surgery Clinic on the Phoenix campus, collaborating with clinicians and centralized billing teams. What sets this role apart is exposure to integrated multi-specialty clinics and access to state-of-the-art facilities within a nationally recognized medical center.
What You'll Do10
- 1Build patient intake and registration workflows to ensure accurate data capture and timely check-in
- 2Verify insurance eligibility and pre-certification for services and document benefits
- 3Calculate and collect patient liability, explain financial policies, and set up payment plans
- 4Enter payments and charges, reconcile daily transactions, and balance cash drawer
- 5Schedule visits and procedures while maximizing reimbursement per payor guidelines
- 6Demonstrate proactive communication with patients, families, and care teams to optimize flow
- 7Assist with patient records requests in compliance with policies and laws
- 8Provide front office support including escorting patients, taking vitals, and handling sundry tasks
- 9Work independently in a fast paced environment to prioritize patient care and reimbursement
- 10Maintain familiarity with payor information to support accurate reimbursement
Requirements5
- 1High school diploma or GED
- 2Experience in patient financial services, billing, or insurance activities
- 3Ability to manage multiple tasks with minimal supervision
- 4Strong interpersonal, oral, and written communication skills
- 5Proficiency with common office software including word processing, spreadsheets, and databases
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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