Federal Account Support Manager TS SCI Poly | HPE
Overview
Own strategic support for HPE's federal accounts, driving complex TS/SCI cleared environments to operational excellence. You will act as the primary customer-facing delivery lead, resolving escalations and guiding mission-critical solutions. Collaborate with cross-functional teams across engineering, support, and program management. This role demands deep expertise in HPE products and a proven track record in high-stakes service delivery.
What You'll Do9
- 1Build and maintain trust as the primary customer-facing delivery lead for assigned strategic Federal accounts.
- 2Drive complex technical and business escalations to resolution by coordinating activities across engineering, support, supply chain, field delivery, program management, and account teams.
- 3Proactively identify customer risks, operational concerns, and service delivery challenges and develop mitigation plans to ensure successful outcomes.
- 4Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- 5Review support plans for business indicators and map to company service solutions, designing support solutions using industry knowledge.
- 6Facilitate customer service reviews, communicate account health, and provide recommendations to improve operational performance and customer satisfaction.
- 7Mentor and consult with team members and less-experienced colleagues on complex incidents and service delivery best practices.
- 8Create and deliver Value Based Delivery (VBD) account plans for assigned accounts, aligning with Mission Critical and ITIL frameworks.
- 9Develop and grow assigned customer account relationships with complex and strategic accounts, acting as a trusted advisor.
Requirements10
- 1Active TS/SCI with Full Scope Polygraph security clearance.
- 26-8+ years in customer-facing service delivery, technical account management, or related support organizations.
- 3Experience supporting enterprise infrastructure environments, including compute, storage, networking, AI/HPC, or mission-critical systems.
- 4Strong background as a Customer Engineer, Technical Account Manager, Customer Success Manager, or similar role.
- 5Familiarity with HPE products, support methodologies, and operational processes highly desired.
- 6Mission Critical and ITIL certifications required.
- 7Proven ability to coordinate technical and non-technical resources across multiple organizations.
- 8Advanced skills in project management, communication, analysis, and presentation.
- 9Experience supporting Federal Government customers, classified environments, or highly regulated environments strongly preferred.
- 10Bachelor's degree preferred or Associate degree with relevant experience.
Salary Insight
$93 - $214k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
WFMathpe
VerifiedFederal Account Support Manager with TS/SCI Poly
Own the delivery of Mission Critical support for Federal accounts with TS/SCI Poly clearance, managing complex escalations and driving outcomes across engineering, supply chain, and field teams. You operate as a consultant, integrating deep technical knowledge of HPE infrastructure with business acumen to design support solutions. This role stands apart due to its focus on classified environments and direct accountability for customer satisfaction. Candidates work onsite in Washington, D.C. and must hold an active clearance.
WFMathpe
VerifiedSenior Project Manager Federal HPC Washington DC Remote
Lead a remote team to deliver complex HPC solutions while managing multi‑region revenue streams and high‑risk legal matters. This role drives strategic direction and financial oversight across extensive operations. It offers unique exposure to cutting‑edge edge‑to‑cloud technologies and fosters innovation through cross‑functional collaboration.
GD Information Technology, Inc.
VerifiedIT Support Specialist - TS/SCI with Polygraph
Join GDIT as an IT Support Specialist with a TS/SCI clearance to transform technology into opportunity. Lead mission-critical support ensuring today is safe and tomorrow is smarter. You will own technology systems and drive improvements across federal agencies.
ExternalCareerSite
VerifiedSenior Public Sector Program Manager - HP
Lead the Public Sector Security pillar within HP Global Public Sector COE. Drive strategic recommendations and manage cross-functional initiatives to deliver secure supply chain and cybersecurity solutions globally. Accelerate segment business outcomes through data-driven market requirement portfolio management and agile global cadence.
MetTel
VerifiedAccount Manager - Federal
MetTel provides secure connectivity and network services for government agencies and Fortune 500 companies. The Enterprise Account Manager will serve as the single point of contact for enterprise accounts managing repairs moves adds and changes while handling billing inquiries. This role involves leading diverse telecommunication projects and analyzing data to improve customer experience.
AT&T
VerifiedHPC Systems Administrator AT&T SA2 Government
We seek a skilled HPC Systems Administrator to lead sustainment of Linux and Windows platforms at a Washington DC government contract. Responsibilities include managing clusters, supporting SRE teams, and optimizing performance. This role differs by focusing on large-scale HPC installations and unique security clearance requirements.