Federal Account Support Manager with TS/SCI Poly
Overview
Own the delivery of Mission Critical support for Federal accounts with TS/SCI Poly clearance, managing complex escalations and driving outcomes across engineering, supply chain, and field teams. You operate as a consultant, integrating deep technical knowledge of HPE infrastructure with business acumen to design support solutions. This role stands apart due to its focus on classified environments and direct accountability for customer satisfaction. Candidates work onsite in Washington, D.C. and must hold an active clearance.
What You'll Do8
- 1Lead complex technical escalations for Federal accounts, coordinating cross-functional teams to resolution.
- 2Serve as primary customer-facing delivery lead, managing expectations and facilitating service reviews.
- 3Design and deliver support solutions using Mission Critical and ITIL frameworks.
- 4Develop and grow strategic account relationships, acting as trusted advisor to customers and sales teams.
- 5Proactively identify risks and mitigate operational challenges to ensure successful outcomes.
- 6Create and deliver Value Based Delivery account plans for assigned accounts.
- 7Mentor team members on complex incidents and technical issues.
- 8Drive continuous improvement by analyzing support metrics and recommending process changes.
Requirements8
- 16-8 years in customer-facing service delivery or technical account management.
- 2Active TS/SCI with Full Scope Poly clearance and US citizenship.
- 3Bachelor's degree in technical field preferred or equivalent experience.
- 4Experience supporting enterprise infrastructure in compute, storage, networking, or AI/HPC.
- 5Mission Critical and ITIL certifications.
- 6Proven ability to manage escalations and coordinate resources across organizations.
- 7Familiarity with HPE products and support tools is highly desired.
- 8Experience supporting Federal government or classified environments strongly preferred.
Salary Insight
$93 - $214k per year
Location
Required Skills
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