Account Manager - Federal
Overview
MetTel provides secure connectivity and network services for government agencies and Fortune 500 companies. The Enterprise Account Manager will serve as the single point of contact for enterprise accounts managing repairs moves adds and changes while handling billing inquiries. This role involves leading diverse telecommunication projects and analyzing data to improve customer experience.
What You'll Do12
- 1Manage daily activity of assigned accounts in post-sale environment
- 2Utilize telecom experience with hosted PBX preferred
- 3Communicate directly with customers via telephone electronic channels or face-to-face
- 4Respond promptly to customer trouble reports and escalations
- 5Handle and resolve customer complaints
- 6Process direct requests and unresolved issues to designated resources
- 7Maintain accurate records of customer interactions and transactions
- 8Document inquiries comments and complaints
- 9Record actions taken and escalate internally where required
- 10Follow up on customer interactions
- 11Interface with internal teams to enhance customer experience
- 12Participate in special projects as requested
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of customer service experience
- 3Fixed Line experience
- 4Bachelor's degree in computer science telecommunications or related field
- 5Key technologies include AWS Certified Solutions Architect and Kubernetes
Salary Insight
$70 - $80k per year
Location
Required Skills
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