Government Business Care Expert, T-Mobile Federal Accounts
Overview
You will own day-to-day support for Federal Government accounts, resolving billing, activation, and device issues while keeping account health strong. You will work with cross-functional teams to drive solutions and sales, using Salesforce and MS Office Suite to manage orders and reporting. This role handles escalations and conference calls, so you will adapt fast. Your work directly boosts customer loyalty and meets contractual obligations. You will also support senior experts with account management and reporting tasks.
What You'll Do8
- 1Resolve billing issues by verifying promotions and rebates, and assist with device buyback facilitation.
- 2Manage mobile numbers, activate new accounts, and fulfill equipment requests for Federal customers.
- 3Process sales and billing requests, including orders and renewals, via Salesforce and portals.
- 4Run custom billing and usage reports to support account management decisions.
- 5Communicate clearly with customers, sales teams, and cross-functional partners on calls and in writing.
- 6Collaborate with cross-functional teams to solve complex customer problems.
- 7Deliver care that meets contractual agreements and service level expectations.
- 8Stay current on T-Mobile systems, products, and policies through training and daily use.
Requirements9
- 12-4 years customer service or customer-facing sales experience.
- 2High School Diploma/GED required.
- 3Less than 2 years prior call center experience preferred.
- 4Proficiency with Salesforce and MS Office Suite for communication and reporting.
- 5Strong problem-solving skills to handle unpredictable requests from large corporate accounts.
- 6Ability to manage multiple tasks and move between calls, written communication, and reporting.
- 7Self-starter who meets deadlines with attention to detail.
- 8Articulate in presentations, both in person and virtually, on account health and customer needs.
- 9At least 18 years old and legally authorized to work in the United States.
Salary Insight
$37 - $71k per year
Location
Required Skills
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