Service Delivery Specialist T-Mobile USA Inc Boston
Overview
The Service Delivery Specialist leads B2B service deliveries for public-sector and regulated customers ensuring compliance and operational excellence. This role drives deployment of telecommunications products for diverse client segments while fostering cross-functional collaboration and continuous improvement.
What You'll Do7
- 1Manages deployment and activation of telecommunications products for public-sector and regulated customers as well as small and medium business clients
- 2Ensures strict adherence to governance and compliance requirements throughout service delivery activities
- 3Maintains accurate documentation and operational discipline during service delivery processes
- 4Coordinates with Operations Network Engineering Security and Compliance teams to facilitate smooth service transitions
- 5Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment
- 6Supports continuous improvement by recommending process enhancements to optimize service reliability
- 7Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations
Requirements15
- 1Associate's Degree in Information Technology Telecommunications or Related Field preferred
- 2Bachelor's Degree in Information Technology Telecommunications or Related Field preferred
- 30-3 years experience managing B2B service delivery projects for public-sector or regulated customers with strict compliance requirements
- 40-3 years experience coordinating cross-functional teams including Operations Network Engineering Security and Compliance
- 50-3 years experience maintaining accurate documentation and operational discipline in telecommunications service environments
- 6Regulatory Compliance Understanding of governance and compliance requirements for public-sector and regulated customers
- 7Telecommunications Knowledge of products services and deployment processes especially within regulated environments
- 8Attention To Detail Ability to maintain accurate documentation and ensure operational discipline throughout service delivery
- 9Cross Functional Relationships Skill in coordinating with Operations Network Engineering Security and Compliance teams
- 10Problem Solving Ability to identify escalate and resolve delivery or compliance issues
- 11Process Improvement Proficiency in executing established service delivery processes
- 12Communication Strong verbal and written communication skills for internal teams and public-sector clients
- 13Organization Capability to manage multiple deployments while maintaining operational discipline
- 14Customer Service Ability to deliver positive experiences upholding T-Mobile reputation
- 15At least 18 years of age legally authorized to work in United States
Salary Insight
$53 - $95k per year
Location
Required Skills
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