F&B Manager, Hospitality & Guest Experience at Kansas City Airport Marriott
Overview
Own guest and team experiences at the Kansas City Airport Marriott with supervision of restaurant, bar, room service, banquets, and kitchen operations. Lead scheduling, payroll, and performance management to meet brand standards and profitability. Collaborate with directors, chefs, and managers to implement new concepts and driving guest satisfaction. This role differs by blending hands-on supervision with strategic cost control and staff development in a high-volume hotel setting.
What You'll Do10
- 1Build staff schedules, payroll processes, and performance plans to achieve service excellence
- 2Design and monitor operation schedules for all F&B outlets to ensure profitability and brand standards
- 3Lead training and development for front- and back-of-house teams to elevate guest experiences
- 4Own menu concept implementation, merchandising, and banquet service improvements in collaboration with leadership
- 5Scale cost controls for food, beverage, and labor across sub-departments to meet profit objectives
- 6Drive customer satisfaction by reviewing service levels and adjusting operations based on feedback
- 7Partner with F&B leadership on budgeting, forecasting, and purchase specifications
- 8Develop operating tools such as recipes, portion controls, and job descriptions to support modern management
- 9Participate in manager on duty and other emergency coverage as needed
- 10Support other duties and flexibility to meet hotel needs
Requirements10
- 1High school diploma or equivalent required
- 2College degree in hospitality, culinary arts, business, or related field preferred
- 3Culinary, sales, hospitality, or customer service experience preferred
- 4Previous restaurant, bar, banquet, kitchen, stewarding, catering, or management operations experience preferred
- 5Ability to obtain licenses, permits, or certifications such as health cards and liquor service permits
- 6Excellent English communication, both written and verbal
- 7Strong mathematical skills and ability to perform moderately complex calculations
- 8Ability to work onsite in Kansas City Missouri
- 9Demonstrated customer service or hospitality experience
- 10Commitment to a flexible schedule, including possible shift flexibility
Salary Insight
$48 - $52k per year
Location
Required Skills
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