Guest Services Supervisor, Front Desk at Fairfield Inn Kansas City Legends
Overview
Front Desk supervision role overseeing guest services at the Fairfield Inn Legends in Kansas City. Own guest check-in, check-out, reservations, and guest relations on 2nd shift with weekend coverage. Work with the front desk team to ensure accurate information, friendly service, and efficient operations. This role offers exposure to hotel operations, revenue opportunities, and cross-department collaboration to elevate guest experiences.
What You'll Do10
- 1Build guest satisfaction by greeting and assisting guests during arrival and departure and by resolving issues promptly
- 2Design and manage registrations and check-ins with accuracy and efficiency using the property system
- 3Lead guest service interactions by promoting the preferred guest program and recognizing members
- 4Ship room upgrades and amenities to increase guest value and revenue
- 5Own cash handling, shift banking, and daily reconciliation with accurate reporting
- 6Scale room sales through proactive upselling and knowledge of hotel services and local attractions
- 7Drive safety and security through proper key handling and adherence to procedures
- 8Drive inquiries and messages to the appropriate departments and ensure timely follow-up
- 9Lead and participate in handoffs across shifts to maintain continuity of service
- 10Ship nightly duties or back-up Night Audit as needed
Requirements10
- 1High School diploma or equivalent
- 2Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- 3Must be able to speak, read, write and understand the primary language used in the workplace
- 4Must possess basic computational and computer skills
- 5Extensive knowledge of the hotel, services, facilities and local area
- 6Ability to stand for extended periods and perform repetitive tasks
- 7Ability to lift up to 15 lbs and perform light physical tasks
- 8Strong communication skills, both verbal and written
- 9Flexible schedule including nights, weekends and holidays
- 10A passion for people and service with a team oriented mindset
Salary Insight
$37 - $42k per year
Location
Required Skills
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