Electronic Security Systems Tier 1 Helpdesk Technician
Overview
Electronic Security Systems Tier 1 Helpdesk Technician at Securityhunter, Inc. in Baltimore, Maryland seeks a professional to own service requests for federal clients. This role drives first-call resolution while managing VSS IDS and PACS systems. Responsibilities include remote diagnostics and field coordination. The position offers competitive compensation and benefits.
What You'll Do11
- 1Receive and document all incoming trouble calls and service requests
- 2Perform remote VSS diagnostics including camera faults and NVR/DVR issues
- 3Execute authorized remediation actions within defined scope
- 4Identify probable causes for IDS and PACS faults without direct system access
- 5Specify correct replacement parts and corrective actions for field technicians
- 6Maintain proactive communication with facility POCs and field personnel
- 7Document all diagnostics actions and outcomes in ticketing system
- 8Flag recurring fault patterns for program management review
- 9Read as-built drawings and system schematics for parts identification
- 10Support federal facility programs as required
- 11Obtain Public-Trust determination if needed
Requirements7
- 1High school diploma or GED required
- 2Associate degree or vocational training in electronics security systems IT preferred
- 3Minimum one year experience in technical helpdesk NOC or low-voltage security systems
- 4Working knowledge in at least one ESS discipline VSS IDS or PACS
- 5Ability to obtain Public-Trust or higher determination
- 6Preferred certifications such as SIA CSEIP ASIS PSP or manufacturer platform certifications
- 7CompTIA Security+ or Network+ beneficial for IT background
Salary Insight
$57 - $62k per year
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