Director of Centralized Operations, Multifamily Real Estate
Overview
Own and scale three centralized departments Evictions Centralized Leasing and Centralized Collections from our North Scottsdale HQ You will install metrics hire develop teams and drive accountability across high-volume property operations Bold 5+ years in operations and 3+ years leading people required Primary tech focus will be on property management software and reporting tools and you will report to the President of Operations This role combines build it yourself leadership with hands-on process design to create a replicable operating model across multiple states
What You'll Do10
- 1Build and scale the in-house evictions team with documented processes and live metrics within 60 to 90 days
- 2Design end-to-end workflows and SOPs across Arizona Texas and North Carolina to ensure timely accurate filings
- 3Drive cost efficiency and manage internal fee recovery while maintaining compliance and attorney involvement as needed
- 4Own the metrics for evictions including on-time filing rate filing accuracy cycle time and documented savings
- 5Build a centralized leasing function including lead response application-to-lease conversion and a high-quality showing experience
- 6Scale Centralized Leasing to 5–10 people and monitor lead response time showing volume and tour-to-lease conversion
- 7Create a centralized collections function to maximize total collections reduce delinquency and recover balances
- 8Own metrics for collections such as collections ratio delinquency rate bad debt write-offs and recovered balances
- 9Recruit train and manage teams across all three departments and maintain consistent performance standards
- 10Partner with property management and accounting on delinquency ledgers occupancy and resident communications and report to the President of Operations
Requirements5
- 17+ years in property management operations collections or eviction landlord-tenant work
- 23+ years leading people in a centralized operation environment
- 3Experience building or running centralized operations in multifamily or property management
- 4Strong command of metrics software and documentation with a data-driven management style
- 5Knowledge of landlord-tenant law and summary eviction procedures with Arizona experience preferred
Salary Insight
$130 - $160k per year
Location
Required Skills
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