Director of Building Operations, NYC Shelter Management
Overview
You will lead daily operations at a Single Adult shelter on Central Park West, ensuring a safe, compliant, and efficient living environment. You will own facility oversight, staff supervision, and regulatory adherence, working directly with DHS, OTDA, and other agencies. This role demands crisis management skills and a hands-on approach to team leadership, making a tangible difference in housing placement efforts.
What You'll Do10
- 1Drive housing placement for Adult Singles by coordinating with DHS and internal teams
- 2Supervise Operations Managers, Shift Supervisors, Security, and Residential Aides, including hiring, training, and performance reviews
- 3Address DHS, OTD, and RSRI deficiencies with Corrective Action Plans (CAP) to prevent recurrence
- 4Coach staff on incident response, ensuring timely and accurate incident reports
- 5Conduct site visits with DHS and OTDA to enforce policies and streamline operations
- 6Monitor security performance to maintain a safe environment for clients and staff
- 7Manage unit transfers, swaps, and vacancy control, including offline unit reconciliation
- 8Coordinate food delivery and enforce proper handling and disposal protocols
- 9Oversee data entry in CARES and ensure compliance with CRF, DHS, and OTDA standards
- 10Facilitate department meetings and maintain open communication with property owners and contractors
Requirements9
- 1Bachelor's degree required
- 23+ years in related field, preferably with multi-problem adult populations
- 3Proven conflict resolution and vendor management skills
- 4Experience with Work Order Systems and Security Management Systems
- 5Ability to conduct instructor-level training on Fire Safety Systems
- 6Self-directed with strong project management and analytical skills
- 7Excellent written and verbal communication, with crisis management expertise
- 8Proficiency in Microsoft Office and ability to learn new databases
- 9Willingness to travel and work varied hours, lifting up to 30 pounds
Salary Insight
$50 - $60k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Practice of Peace Foundation
VerifiedResidential Aide, Shelter Operations & Trauma-Informed Care
You'll maintain safety and security at a DHS-funded shelter in Queens, monitoring resident activity and responding to incidents with a trauma-informed approach. You'll work alongside a team that integrates transitional housing with mental health services through the Health Realization Approach, reporting to the Facility Manager and Site Director. This role is key to supporting daily operations and ensuring a dignified environment for individuals and families experiencing homelessness. You'll gain hands-on experience in shelter operations within a supportive nonprofit environment.
DEPT. OF HOMELESS SERVICES
VerifiedDirector of Social Service Supervisor II
The Director of Social Service Supervisor II leads the Shelter Intake Division at the NYC Department of Homeless Services. This full-time onsite competitive-1 position requires permanent supervisor status. The role oversees staff supervision and client placement while driving innovative strategies for homelessness prevention.
Community Access Inc
VerifiedBuilding Superintendent, NYC Supportive Housing
You will own daily maintenance, repairs, and code compliance for a supportive housing building in NYC, serving residents with mental health concerns at a leading provider. You will supervise maintenance staff and coordinate with property management and social services teams. This role uniquely combines hands-on trade work with regulatory oversight and tenant interaction, reporting directly to the program director.
WOMEN IN NEED INC
VerifiedProgram Director, Supportive Housing & Shelter Programs
Lead day-to-day operations of a transitional family residence serving families with children, driving outcomes in housing stability and family well-being. You will oversee a multi-disciplinary team of Social Service Supervisors, Housing Coordinators, and Case Managers, integrating services across employment, childcare, and recreation. Champion Evidence-Based Practices (EBP), Trauma-Informed Care (TIC), and Motivational Interviewing (MI) while ensuring compliance with OTDA, DHS, and Win standards. Your leadership directly shapes program performance toward permanent housing and family goals, backed by a supportive nonprofit environment committed to ending homelessness.
GODDARD RIVERSIDE COMMUNITY CENTER
VerifiedCase Manager, Social Services & Trauma-Informed Care
Case Manager owns a caseload of 25 families at a supportive hotel program in New York City. You will deliver trauma-informed services using evidence-based models like motivational interviewing and person-centered planning. Join a social justice focused team at Goddard Riverside, part of the Integrated Support Hotel Program. You will advocate for families, coordinate with NYC DOE, and help them secure permanent housing.
West Farm Youth Center
VerifiedSocial Worker Case Manager, Homeless Services NYC
You will own case management and housing stabilization for vulnerable populations across New York City shelters. You will coordinate with DHS and CARES systems to secure housing and services. Your team operates on-site in Manhattan, Queens, and the Bronx, supporting families and adults. This role demands direct client engagement and cross-department collaboration. You will make an immediate impact on client outcomes in a mission-driven environment.