Customer Support Engineer - FAAST Products
Overview
Customer Support Engineer at FAAST Products leads technical assistance for complex equipment. You will diagnose and resolve system-level issues while ensuring operational quality. This role drives customer satisfaction through swift problem resolution and collaboration across teams. It differs by focusing on hands-on repair of intricate electro-mechanical capital equipment.
What You'll Do11
- 1Evaluate analyze diagnose and troubleshoot technical equipment problems via telephone or at customer site to improve production
- 2Repair system-level problems with multiple causes lacking standard procedures at customer locations
- 3Represent KLA to ensure customer happiness and operational quality
- 4Coordinate actions with customers to minimize downtime
- 5Assist Installation Engineers in resolving sophisticated requests
- 6Prepare fields service reports and document recurring problems
- 7Build relationships with customers to boost satisfaction
- 8Contribute to knowledge capture and improvement
- 9Develop and manage return material authorization processes for accurate returns and exchanges
- 10Execute critical technical issues with detailed problem statements and handoff to engineering teams
- 11Travel approximately 20 percent after classroom training
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Master's Level Degree and zero related work experience
- 3Bachelor's Level Degree and two years related work experience
- 4Participate in performance incentive programs
- 5Eligibility for benefits including medical dental vision life insurance and wellness programs
Salary Insight
$56 - $96k per year
Location
Required Skills
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