Customer Service Engineer – RAPID AZ
Overview
RAPID AZ Customer Service Engineer leads technical support for complex equipment at Phoenix locations. This role drives customer satisfaction while scaling solutions across diverse hardware domains. You will own end-to-end problem resolution and collaborate with internal teams to deliver exceptional service outcomes.
What You'll Do11
- 1Diagnose and resolve technical equipment issues via phone or site visits to boost production efficiency
- 2Perform system-level repairs when root causes lack standard procedures
- 3Represent KLA at customer sites to ensure satisfaction and accountability
- 4Maintain operational quality through coordinated downtime reduction strategies
- 5Assist Installation Engineers in troubleshooting complex challenges
- 6Document field service activities and contribute to knowledge sharing platforms
- 7Manage return authorizations to guarantee accurate and timely resolutions
- 8Address critical technical incidents with detailed documentation and escalation protocols
- 9Travel approximately 20 percent after initial classroom training
- 10Characterize customer demos and support field projects beyond basic diagnostics
- 11Collaborate with cross-functional teams to enhance product experiences
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading technical support initiatives
- 3Master's Level Degree or equivalent professional experience
- 4Bachelor's Level Degree or equivalent experience
- 5Proficiency with Python and AWS environments
- 6Understanding of React frameworks for service interfaces
- 7Experience with Kubernetes orchestration tools
- 8Familiarity with CPC Card certification standards
- 9Knowledge of BCBA best practices in technical service delivery
- 10Ability to thrive in fast-paced operational settings
- 11Commitment to continuous learning and skill development
Salary Insight
$56 - $96k per year
Location
Required Skills
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