Customer Support Associate Merck
Overview
Merck seeks a proactive Customer Service & Order Management Associate to lead order entry and support. This role drives efficiency through data accuracy and technology integration. The ideal candidate thrives in a fast-paced environment and leverages tools like Excel and AI to deliver exceptional customer experiences.
What You'll Do11
- 1Accurately process high-volume order entry across systems with a strong focus on data integrity and timeliness
- 2Validate and maintain order data to ensure accuracy and completeness
- 3Serve as primary point of contact for customer inquiries via phone and email
- 4Proactively identify and resolve order discrepancies, delays, or customer concerns
- 5Partner closely with team to support order management and account needs
- 6Track and communicate order status and shipment updates to stakeholders
- 7Utilize spreadsheets and reporting tools to monitor performance metrics
- 8Continuously seek process improvements to increase efficiency and enhance customer experience
- 9Leverage AI tools such as Copilot and ChatGPT to streamline workflows
- 10Maintain high attention to detail in data entry and order processing
- 11Demonstrate strong communication skills in both written and verbal forms
Requirements11
- 1Strong attention to detail with proficiency in data entry and order processing
- 2Excellent written and verbal communication abilities
- 3Customer-first mindset with relationship-building experience
- 4Ability to manage multiple priorities in a fast-paced setting
- 5Self-starter with independent work capabilities
- 6Proficiency in Microsoft Office especially Excel
- 7Experience with e-commerce or order management systems
- 8Familiarity with Power BI or reporting tools
- 9Preference for AI productivity tools like Copilot and ChatGPT
- 10High school diploma or equivalent
- 112+ years of relevant customer service or data entry experience
Salary Insight
$43 - $68k per year
Location
Required Skills
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