Customer Service Associate - Kansas City, MO
Overview
You will own the full customer service experience for MapleCrest Technology Group, handling inquiries across phone, email, chat, and in-person at our Kansas City, Missouri location. You will resolve issues, process orders, and maintain accurate records using our CRM system. You will report to the support team lead and collaborate with a close-knit group of service professionals. This role stands out because you receive comprehensive paid training and clear advancement paths into team leadership or account management.
What You'll Do8
- 1Resolve customer inquiries via phone, email, chat, and in-person without transferring when possible.
- 2Process orders, returns, exchanges, and account updates accurately in the CRM within your first month.
- 3Document every interaction with clean, detailed notes to keep customer records current.
- 4Escalate complex issues to senior staff while keeping the customer informed of progress.
- 5Recommend relevant products, services, and promotions based on customer needs and history.
- 6Investigate and troubleshoot order, billing, and shipping problems using the help desk software.
- 7Follow up with customers within 24 hours to confirm issue resolution and satisfaction.
- 8Collaborate with team members to meet weekly service goals and share best practices.
Requirements8
- 12+ years in customer service, retail, hospitality, or call center environments.
- 21+ years with CRM systems like Salesforce or Zendesk.
- 3Strong written and verbal communication skills.
- 4Accurate data entry skills at 40 WPM.
- 5Ability to multitask across phone, chat, and email simultaneously.
- 6High school diploma or equivalent.
- 7Reliable transportation to the Kansas City, MO onsite location.
- 8Availability for full-time or part-time shifts, including some evenings or weekends.
Salary Insight
$48 - $58k per year
Location
Required Skills
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