Customer Service Officer, Columbus OH
Overview
Onboard client interactions at a fast-growing marketing agency, handling inquiries across phone, email, and chat. You own the front-line experience for Salesforce and Zendesk users, turning problems into loyalty. Partner with a tight-knit team that values empathy and problem-solving, not scripted responses. This role offers clear paths to advancement and regular coaching, so you grow as the company scales.
What You'll Do9
- 1Welcome customers and provide friendly, professional assistance.
- 2Respond to customer inquiries regarding products and services.
- 3Resolve customer concerns promptly and professionally.
- 4Build and maintain positive customer relationships.
- 5Maintain accurate records of customer interactions in CRM and Helpdesk systems.
- 6Support customer satisfaction and service quality initiatives.
- 7Collaborate with team members to achieve departmental goals.
- 8Follow company customer service standards and operational procedures.
- 9Participate in ongoing training and professional development.
Requirements9
- 1High school diploma or equivalent required.
- 21+ years in customer service, retail, hospitality, or another customer-facing role preferred.
- 3Strong communication and interpersonal skills.
- 4Excellent customer service and problem-solving abilities.
- 5Positive attitude and professional demeanor.
- 6Strong organizational and multitasking skills.
- 7Ability to work effectively in a team-oriented environment.
- 8Reliable, adaptable, and detail-oriented.
- 9Familiarity with CRM software is a plus but not required.
Salary Insight
$46 - $52k per year
Location
Required Skills
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