Customer Service Assistant, Retail & Hospitality
Overview
You will own the front-line customer experience at Surib, greeting customers and resolving inquiries with speed and warmth. You will handle high-volume interactions across retail and hospitality, tracking every touchpoint in our CRM. You will partner with a supportive team of 5 and report directly to the store manager. This role stands out for its paid training, mentorship, and clear path to supervisory roles.
What You'll Do10
- 1Greet every customer with a friendly, professional demeanor, setting the tone for their visit.
- 2Answer product and service questions with accurate, up-to-date information.
- 3Resolve customer concerns on the spot, using de-escalation techniques and company guidelines.
- 4Identify each customer's needs and recommend tailored solutions that drive satisfaction.
- 5Record all interactions in the CRM to maintain organized, accessible records.
- 6Support service quality initiatives by tracking repeat issues and suggesting improvements.
- 7Collaborate with team members during peak hours to hit same-day resolution targets.
- 8Follow company protocols for returns, exchanges, and complaints without exception.
- 9Complete 20+ hours of onboarding training, then ongoing monthly skill workshops.
- 10Mentor new hires after 90 days as part of your professional development plan.
Requirements10
- 1High school diploma or equivalent required.
- 21+ years in a customer-facing role, including retail, hospitality, or call centers.
- 3Strong verbal and written communication skills in English.
- 4Proven ability to multitask across phone, chat, and in-person queues.
- 5Basic proficiency with Microsoft Office and CRM tools like Salesforce.
- 6Ability to work flexible shifts, including weekends and holidays.
- 7Reliable transport to the Charlotte, NC location.
- 8Demonstrated problem-solving in fast-paced service environments.
- 9Positive attitude with a track record of learning new systems quickly.
- 10Physical stamina to stand for 8-hour shifts and handle light merchandise.
Salary Insight
$4k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Surib
VerifiedCall Center Agent, Customer Support
You will own the front line of customer support for Surib's call center in Charlotte, NC. You will handle 50-70 inbound calls daily, resolving issues and building loyalty. You will join a team of 12 agents on the floor, backed by a trainer and a supervisor. This role offers a clear path to shift lead and quality assurance roles.
LOFT
VerifiedSales Lead, Retail & Customer Experience
You will own the customer experience in our Charlotte store, driving sales and modeling brand standards. 6+ months of retail experience sets you up to coach associates and step into manager duty when needed. You'll collaborate with the Store Manager on staffing, onboarding, and visual standards, while using POS technology for seamless omnichannel service. This role offers direct mentorship and growth paths into store leadership.
Lotus Executives
VerifiedCustomer Service Representative, Bilingual Support
You own the customer experience for a high-volume retail brand in Dallas, TX. You answer calls and emails, resolve complaints, and spot upsell chances. You work with a support team that shares a single CRM and tracks every interaction. This role stands out for its clear growth path into senior support or team lead roles, plus full benefits from day one.
Circle K
VerifiedCustomer Service Representative, Retail & Sales Support
You will greet customers, run the register, and drive sales at Circle K Store 2723975 in Charlotte, NC. This part-time evening role puts you on the front line of a fast-paced retail environment, where you handle transactions, assist with the food program, and keep the store in top shape. You will join a fun, energetic team that values quick thinking and friendly service. This job offers flexible schedules and weekly pay with bonus potential, plus a stable employer with fast career opportunities.
Global Standard, Inc
VerifiedSales Associate, Retail & Customer Service
You will own the customer experience at Global Standard, Inc in Charlotte, NC, engaging shoppers, driving sales, and ensuring satisfaction at scale. As part of a fast-paced retail team, you'll handle transactions, product knowledge, and store upkeep. This role offers hands-on sales training and growth potential within financial services. You'll directly impact daily revenue and customer loyalty.
MapleCrest Technology Group
VerifiedCustomer Service Associate - Kansas City, MO
You will own the full customer service experience for MapleCrest Technology Group, handling inquiries across phone, email, chat, and in-person at our Kansas City, Missouri location. You will resolve issues, process orders, and maintain accurate records using our CRM system. You will report to the support team lead and collaborate with a close-knit group of service professionals. This role stands out because you receive comprehensive paid training and clear advancement paths into team leadership or account management.