Call Center Agent, Customer Support
Overview
You will own the front line of customer support for Surib's call center in Charlotte, NC. You will handle 50-70 inbound calls daily, resolving issues and building loyalty. You will join a team of 12 agents on the floor, backed by a trainer and a supervisor. This role offers a clear path to shift lead and quality assurance roles.
What You'll Do10
- 1Respond to customer inquiries about products and services using CRM and phone systems.
- 2Provide accurate information and professional assistance.
- 3Resolve customer concerns in a timely and courteous manner.
- 4Maintain accurate records of customer interactions.
- 5Identify customer needs and recommend appropriate solutions.
- 6Follow company customer service standards and procedures.
- 7Support customer satisfaction and retention initiatives.
- 8Collaborate with team members to achieve service goals.
- 9Maintain professionalism during all customer interactions.
- 10Participate in ongoing training and professional development.
Requirements8
- 1High school diploma or equivalent required.
- 21+ years in customer-facing roles such as retail or hospitality.
- 3Strong verbal communication and interpersonal skills.
- 4Excellent customer service and problem-solving abilities.
- 5Positive attitude and professional demeanor.
- 6Proficient with Windows and basic typing (35+ WPM).
- 7Ability to work in a team-oriented environment.
- 8Reliable, adaptable, and detail-oriented.
Salary Insight
$45 - $52k per year
Location
Required Skills
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