Customer Service Representative - Call Center
Overview
Handle 100-150+ inbound calls per day for pension, healthcare, disability, and financial benefit programs in a high-volume call center. Support a union-based team of 30 representatives with dedicated leadership. Provide clear, accurate answers while updating live customer records. This part-time role offers a steady schedule from 8am-1pm or 1pm-6pm, Monday-Friday.
What You'll Do6
- 1Handle 100-150+ inbound calls per day from clients regarding pension, healthcare, disability, and financial benefits.
- 2Resolve customer issues accurately while following call scripts and maintaining a professional tone.
- 3Enter customer information and detailed call notes into the database during live interactions.
- 4Direct calls to appropriate departments when needed, ensuring each caller gets the right support.
- 5Provide general administrative support, including data entry and clerical tasks.
- 6Maintain a high level of customer satisfaction with every interaction.
Requirements6
- 1High school diploma or GED required.
- 21-2 years customer service, call center, or data entry experience preferred.
- 3Experience in healthcare, insurance, benefits, or financial services support is a plus.
- 4Strong verbal communication and active listening skills.
- 5Ability to multitask while using computer systems and talking on the phone.
- 6Comfort with a fast-paced environment handling 100+ calls daily.
Salary Insight
Salary not disclosed in listing
Location
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