Remote Healthcare Customer Support Representative
Overview
Remote Healthcare Customer Support Representatives handle high-volume inbound calls from healthcare members answering benefits and coverage questions. You guide members through options, document interactions, and resolve concerns while maintaining a positive customer experience. You join a supportive team that values customer-focused professionals and offers paid training and performance-based incentives. This seasonal role offers valuable healthcare industry experience through February or March.
What You'll Do8
- 1Handle high-volume inbound calls from healthcare members.
- 2Answer questions related to healthcare benefits and coverage.
- 3Provide accurate information and guide members through their options.
- 4Document customer interactions and maintain accurate records.
- 5Navigate multiple systems and applications simultaneously.
- 6Resolve customer concerns while maintaining a positive customer experience.
- 7Meet quality, attendance, and performance expectations.
- 8Adapt to changing business needs and processes.
Requirements10
- 1High school diploma or GED required.
- 2Previous customer service or call center experience preferred.
- 3Experience in healthcare, insurance, medical scheduling, benefits, or medical terminology is a plus.
- 4Strong communication and problem-solving skills.
- 5Comfortable working in a fast-paced, high-volume environment.
- 6Ability to multitask and learn multiple systems.
- 7Dependable, professional, and customer-focused.
- 8Pass a background check and drug screening.
- 9Available to work an 8-hour shift between 7:00 AM and 11:00 PM Eastern Time any day of the week.
- 10Private workspace, reliable high-speed internet with 20 Mbps download and 10 Mbps upload, and a wired connection.
Salary Insight
$29k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
TalentBurst, Inc.
VerifiedCustomer Service Representative II - Remote Healthcare
You will serve as the first point of contact for members and healthcare providers, resolving inquiries about health plan benefits, claims, and eligibility. You will handle high call volumes in a fully remote environment, using Spanish and English to support a diverse customer base. Your role directly impacts member satisfaction and health outcomes, with a focus on clear communication and empathetic problem-solving. This 6-month contract offers the chance to work with TalentBurst and grow your skills in a supportive, team-oriented setting.
TEKsystems
VerifiedRemote Call Center Representative, Healthcare Insurance
You will answer inbound calls from health insurance members during a major service area change, explaining coverage options with empathy and accuracy. You will resolve member questions, document interactions, and meet quality standards. Join a team of customer service professionals supporting a healthcare insurer in Minnesota. This role stands out for its remote flexibility after a brief equipment pickup and a clear contract-to-hire path.
Guidehealth
VerifiedMedical Contact Center Representative, Inbound and Outbound
You will be the voice of Guidehealth, guiding patients and providers through healthcare benefits and care management. You will handle inbound and outbound interactions across phone, email, chat, and video, with a focus on enrollment and clinical outreach. You join a remote, data-driven team using AI and predictive analytics to improve outcomes. This role offers a clear path to grow within a mission-driven healthcare company.
TEKsystems
VerifiedCustomer Service Specialist, Healthcare Services
Support patients with home medical equipment and services as a Customer Service Specialist in an onsite role at TEKsystems. Manage inbound and outbound calls, process orders, and verify insurance eligibility. Collaborate with internal teams to ensure smooth service delivery. This contract-to-hire role offers a clear path to a permanent position and a chance to make a meaningful impact in healthcare.
Sweetepictravels
VerifiedRemote Customer Support Team Lead
Lead our remote client support team, ensuring every interaction is personal and professional. You will own the full client journey from onboarding to retention, coordinating with sales and marketing to deliver standout service. This role blends customer advocacy with strategic thinking, offering a chance to grow in a flexible, remote-first environment. You will directly shape client loyalty and operational efficiency, making a real impact from day one.
A-Line Staffing Solutions
VerifiedRemote Benefits Enrollment Representative, Customer Service
You will guide members through benefits enrollment and support health and pension plan updates. This remote role serves local candidates within 2 hours of San Diego, CA and starts at $18.50/hour with bilingual pay of $19.25/hour for Spanish or French speakers. You'll handle member concerns via phone, email, and webchat, prioritize quality over speed, and interpret plan documents with clarity. Confidential information is handled in compliance with HIPAA and data privacy standards. Start on a single client account, then cross-train to support multiple clients, with no weekends ever.