Customer Service Specialist, Healthcare Services
Overview
Support patients with home medical equipment and services as a Customer Service Specialist in an onsite role at TEKsystems. Manage inbound and outbound calls, process orders, and verify insurance eligibility. Collaborate with internal teams to ensure smooth service delivery. This contract-to-hire role offers a clear path to a permanent position and a chance to make a meaningful impact in healthcare.
What You'll Do6
- 1Handle inbound and outbound calls to assist patients and healthcare providers with equipment and services.
- 2Process orders, verify documentation, and schedule equipment deliveries to meet patient needs.
- 3Educate patients on financial responsibilities and insurance coverage to ensure clarity.
- 4Review and enter patient information into EMR systems with accuracy.
- 5Obtain pre-authorizations and verify insurance eligibility to streamline service access.
- 6Collaborate with internal teams to resolve issues and improve service delivery.
Requirements5
- 11+ years in customer service, preferably in healthcare or insurance.
- 2Strong communication and organizational skills.
- 3Ability to multitask and work under pressure.
- 4Familiarity with healthcare documentation and insurance processes.
- 5Customer-first mindset and attention to detail.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Source One South
VerifiedRemote Healthcare Customer Support Representative
Remote Healthcare Customer Support Representatives handle high-volume inbound calls from healthcare members answering benefits and coverage questions. You guide members through options, document interactions, and resolve concerns while maintaining a positive customer experience. You join a supportive team that values customer-focused professionals and offers paid training and performance-based incentives. This seasonal role offers valuable healthcare industry experience through February or March.
Rotech Healthcare Inc.
VerifiedCustomer Service Representative, Home Healthcare & Insurance Verification
You own patient intake and insurance verification for Rotech Healthcare Inc., a national leader in home medical equipment serving patients across 45 states. You coordinate with referral sources, verify Medicare, Medicaid, and private payers, and ensure seamless setup of respiratory products and durable medical equipment. As the first point of contact, you manage documentation like CMNs and SOPs while maintaining compliance with JCAHO standards. This role puts you at the center of patient care, directly impacting their ability to manage health at home.
TEKsystems
VerifiedRemote Call Center Representative, Healthcare Insurance
You will answer inbound calls from health insurance members during a major service area change, explaining coverage options with empathy and accuracy. You will resolve member questions, document interactions, and meet quality standards. Join a team of customer service professionals supporting a healthcare insurer in Minnesota. This role stands out for its remote flexibility after a brief equipment pickup and a clear contract-to-hire path.
TalentBurst, Inc.
VerifiedCustomer Service Representative II - Remote Healthcare
You will serve as the first point of contact for members and healthcare providers, resolving inquiries about health plan benefits, claims, and eligibility. You will handle high call volumes in a fully remote environment, using Spanish and English to support a diverse customer base. Your role directly impacts member satisfaction and health outcomes, with a focus on clear communication and empathetic problem-solving. This 6-month contract offers the chance to work with TalentBurst and grow your skills in a supportive, team-oriented setting.
Solaris Health Holdings
VerifiedPatient Customer Service and Collections Specialist
You will own patient billing and collections for a multi-location healthcare group, resolving inquiries and recovering outstanding balances with empathy. Collaborate with a supportive business office team and report to management in a stable, patient-focused environment. This role offers a consistent schedule with no weekends, evenings, or holidays, plus a comprehensive benefits package. You will directly impact financial health while ensuring patient satisfaction and compliance with HIPAA.
THE DME SOURCE
VerifiedCustomer Service Representative - DME Company
Join the DME Source team and play a critical role in providing essential durable medical equipment to our patients. This position requires an organized and detail-oriented professional to manage the full cycle of customer service and order processing. We seek a dedicated individual who can deliver exceptional service while maintaining high standards of accuracy and efficiency.