Customer Service Representative, Entry Level
Overview
As a Customer Service Representative at Kensoft, you will own the front-line experience for our clients, handling inquiries across phone, email, and chat from day one. You will join a close-knit Seattle-based team that values positivity and growth, with paid training to get you up to speed fast. This role stands out because we promote from within and offer clear paths to advancement, plus performance-based incentives that reward your dedication.
What You'll Do7
- 1Respond to customer inquiries via phone, email, or chat, delivering accurate product and service details.
- 2Resolve customer concerns and complaints with patience, ensuring a positive outcome every time.
- 3Maintain precise customer records in the system, updating information after each interaction.
- 4Escalate complex issues to the appropriate department when needed, following escalation protocols.
- 5Follow company policies and customer service standards to ensure consistent quality.
- 6Deliver excellent service while keeping a positive attitude, even during high-volume periods.
- 7Document all interactions in the CRM, ensuring data integrity for follow-up and reporting.
Requirements6
- 1High school diploma or equivalent.
- 2No prior experience required; fresh graduates are encouraged to apply.
- 3Strong communication and interpersonal skills for clear, empathetic conversations.
- 4Basic computer knowledge and typing skills to navigate systems efficiently.
- 5Willingness to learn and adapt in a dynamic, customer-focused workplace.
- 6Positive attitude and problem-solving abilities to handle customer needs effectively.
Salary Insight
$31 - $58k per year
Location
Required Skills
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