Customer Service Representative, Paid Training
Overview
You will own customer interactions across phone, chat, and email, resolving concerns and processing orders for a growing team in Detroit. You will handle 50+ daily inquiries with CRM tools, ensuring accurate records and high satisfaction. You will join a supportive team with clear advancement paths and paid training. This role stands out for its $20-$35 hourly pay and career growth potential.
What You'll Do6
- 1Assist customers via phone, chat, or email with order inquiries and issue resolution.
- 2Resolve customer concerns with empathy and accuracy, aiming for first-contact resolution.
- 3Process orders and returns using CRM and order management systems.
- 4Maintain accurate customer records and update account details in real time.
- 5Escalate complex issues to senior team members with clear documentation.
- 6Meet daily performance targets for response time and customer satisfaction.
Requirements6
- 11+ years in customer service, retail, or call center roles.
- 2Experience with Microsoft Office and CRM software.
- 3Strong written and verbal communication skills.
- 4Ability to handle high-volume interactions without sacrificing quality.
- 5High school diploma or equivalent required.
- 6Willingness to complete paid training and adapt to evolving processes.
Salary Insight
$42 - $73k per year
Location
Required Skills
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