Customer Service Supervisor at Floor & Decor Outlets of America
Overview
The Customer Service Supervisor leads the creative workflow for cashiering and returns while training associates. This role drives exceptional customer experiences and manages daily operations in a fast-paced retail environment. The ideal candidate thrives in high-volume settings and demonstrates leadership through training and performance management.
What You'll Do10
- 1Own the creative workflow process for cashiering and returns
- 2Provide direction to associates for attentive service
- 3Greet customers courteously and comply with SOPs
- 4Process transactions using POS systems and handle refunds
- 5Stock merchandise and create price tags
- 6Review associate performance and conduct training sessions
- 7Monitor scheduling and coordinate with management
- 8Maintain company policies and support operational processes
- 9Address performance issues through counseling and documentation
- 10Ensure compliance with safety and scheduling standards
Requirements5
- 1One year supervisory experience in customer service or cashiering
- 2Proven ability to direct operations in high-volume environments
- 3Demonstrated proficiency in training and developing associates
- 4Excellent communication and analytical skills
- 5Ability to make independent decisions in fast-paced settings
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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