Connected Customer Supervisor
Overview
Connected Customer Supervisor leads customer service teams and manages inventory at Floor & Decor. This role oversees cashiering returns and cash office functions while ensuring excellent shopping experiences. The position requires strong organizational skills and knowledge of SOPs.
What You'll Do11
- 1Direct all Customer Service Associates and Connected Customer Specialists
- 2Demonstrate compliance with customer service procedures
- 3Lead inventory management and accuracy
- 4Process refunds and exchanges according to guidelines
- 5Oversee signage updates and price changes
- 6Partner with management on product SKUs
- 7Research inventory discrepancies and adjust tracking systems
- 8Review shipping and receiving documents
- 9Audit reports including inventory control
- 10Monitor truck logs and audit storage areas
- 11Create and maintain store signage using Tags-On-Demand station
Requirements5
- 1Minimum 1 year customer service supervisory experience
- 2High school diploma or GED
- 32+ years computer experience
- 4Ability to lift 25 pounds consistently
- 5Experience standing, squatting, or balancing for extended periods
Salary Insight
Salary not disclosed in listing
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